Technical Support Specialist (US shift)

EPOS is part of the Demant Group – a world-leading audio and hearing technology group. As such, it builds on more than 115 years of experience of working with innovation and sound. 

At EPOS we believe in premium quality in everything we do to give our customers a perfect sound and video experience, supreme comfort, and a genuine design. With our headsets, our speakerphones and video products, customers answer millions of calls each day, handle several virtual and in person meetings, or simply relax with their favorite music on the move. 

Working with us you will receive: 

• full-time position, with a permanent contract after 3 months;
• possibilities of learning and development opportunities, adapted to your needs and supporting your growth;
• a hybrid work model, work mainly in an office in the City Center with the possibility occasionally working from home;
• possibilities to use and improve English on a daily basis in our international environment (courses offered);
• international business trips;
• relocation package;
• discounts on hearing aids after one year of employment (for employees and family members);
• various discounts (catering, cultural and art, discounts for cinema tickets, Netflix, books or e-books etc.); 
• social benefits (private medical health care, insurance, sport card,etc.);
• Scandinavian culture – we are informal (we don’t use titles: Sir, Mr, Mrs, Miss…) and care about equality, independence, open dialog and work-life balance.
• on this position you will work with: Paweł Fryc | Linkedin
• quick recruitment process.

What tasks are waiting for you? 

• Assisting customers on the phone and handling their queries in a CRM system (Salesforce) during an evening shift (14:00-22:00 CET).
• Diagnosing and resolving technical issues with hardware and software. 
• Escalating complex issues to higher-level support.
• Testing diverse setups with EPOS products.
• Creating and updating technical documentation, knowledge articles and FAQs. 
• Interacting with the Global Support team for meetings and ad-hoc calls.
• Covering for team members when needed.

Apply if you:

• have practical & demonstrated experience in technical area;
• have strong communication skills both speaking and writing;
• have knowledge and technical understanding of software applications/interfaces and operating systems;
• are fluent in English, both oral and written;
• have high analytical skills;
• are creative-thinker and problem-solver;
• are able to work independently and with a team, to maintain a strong work ethic, and to promote a positive work atmosphere;
• are able to focus on customer satisfaction and in providing results which enforce create loyalty;
• have good knowledge of Microsoft Office 365, Teams and softphones in general.

Please send your application in English.

If you need more information, please contact with recruiter Justyna (jupn@demant.com)

Furthermore we would like to inform you that the company has an internal reporting procedure, which is available at: https://demant.codeofconduct.app/