Genesys Contact Center Developer

Genesys Contact Center Developer Opportunity – Join a Leading Payment Solutions Company!

Position: Genesys Contact Center Developer

Location: Hybrid (Warsaw, 2 days onsite, 3 days remote)

Rate: Up to 1,150 PLN/day

About Us

We are hiring on behalf of a confidential end client, a global leader in the payment solutions industry. This is a unique opportunity to contribute to the future of digital interactions by supporting a world-class contact center migration initiative.

Role Overview

We are seeking a Senior Genesys Contact Center Developer to play a pivotal role in the Omnichannel Migration from Genesys On-Premise to Genesys Cloud. This role will require hands-on expertise in contact center technologies and a deep understanding of the Genesys platform to deliver exceptional customer engagement solutions.

Key Responsibilities

• Design and develop Routing Applications for Voice and Multi-Channel interactions using the Genesys Cloud platform.
• Build call and chat flows using the Architect tool on Genesys Cloud.
• Collaborate with teams to ensure voice integrations and set up connections with Telecom vendors.
• Assist in the migration of Genesys On-Premise solutions to Genesys Cloud as part of the Omnichannel initiative.
• Work in an Agile Scrum model to deliver high-quality, efficient, and scalable solutions.

Required Skills and Experience

✅ Hands-on Genesys development experience, or experience with similar contact center technologies.

✅ Knowledge of or experience with Genesys/NICE/Verint Workforce Management or call recording solutions.

✅ Strong understanding of contact center technology and architecture.

✅ Expertise in building and optimizing call and chat flows on Genesys Cloud.

✅ Experience in voice integration and configuring setups with telecom vendors.

Preferred Skills

• Familiarity with Omnichannel solutions and multi-channel routing.
• Experience with large-scale migration projects involving Genesys platforms.

Let’s create seamless customer experiences together!