.NET Operate / Support Lead fluent in French

🧠 About the Role

We’re looking for an experienced .NET Operate / Support Lead fluent in French, to join a support and operations team working on a portfolio of enterprise applications in the digital services sector. You will be responsible for overseeing operational support, managing incidents and service requests, and leading a small team of support engineers.

This role is ideal for someone with strong technical knowledge of .NET Full Stack technologies, solid ITIL process understanding, and excellent stakeholder communication skills.

✅ Key Responsibilities

• Lead day-to-day incident, service request, problem, and change management activities

• Guide and allocate work to the operate/support team

• Provide technical oversight and process coaching

• Handle vendor coordination for application issues and upgrades

• Manage and report on SLA / KPI performance

• Communicate effectively with users, country IT, and shared service leads

• Support major incident response with application and business process knowledge

• Identify and drive service improvement initiatives

• Maintain weekly/monthly service review reports

• Handle risk management, escalation resolution, and business continuity planning

• Coordinate third-party software upgrades and integration activities

• Interact directly with French-speaking stakeholders and users

🛠️ Required Skills

• Proficiency in French (minimum B2+)

• Strong experience in .NET Full Stack development, including:

  • C#, ASP.NET, SQL, JavaScript, TypeScript (AngularJS)

  • HTML, CSS, Linq, Entity Framework

• Proven experience in IT operations/support leadership

• Excellent understanding of ITIL frameworks and best practices

• Experience with disaster recovery, escalation handling, and stakeholder reporting

• Strong leadership, team coordination, and communication skills

🌟 Nice to Have

• German language skills (optional but beneficial)

• Background in managing geographically distributed teams

• Experience working in a multi-vendor environment

If you're ready to take on a lead role in a high-impact support environment, we’d love to hear from you.