Senior Salesforce Consultant

Senior Salesforce Consultant

Responsibilities:

• Engage in the early stages of sales process with key stakeholders and identify how Salesforce can solve the customer business challenges

• Monitor and manage technical client relationships and status of ongoing engagements

• Become client trusted advisor and contribute to customer Digital Transformation

• Develop project deployment strategy for the consulting delivery related activities and produce the associated level of effort

• Recognize and assess client key business drivers and challenges

• Articulate service strategy (refine, refresh, change, optimize, …) in the relevant digital domain

• Engage and partner with customers to jointly develop the architecture matching requirements and constraints

• Produce customized architecture standards

• Produce complex design documents

• Contribute to the sales effort to support the positioning of new complex solutions in ad-hoc area of expertise and practice active consulting (up)selling

• Maintain a high degree of technical knowledge of relevant client’s products, services and solutions sets

• Contributes to the effort of knowledge management (documentation of completed assignments, knowledge sharing through presentations, participation to consulting Communities of Interest, mentoring, …)

Requirements:

• Very strong technical knowledge and/or experience in CRM solutions and specifically in Salesforce

• Knowledge of Multi-Cloud Mastery: Sales Cloud, Service Cloud (Voice), Marketing Cloud, Experience Cloud, Commerce Cloud, CPQ and Field Service

• Knowledge of: Salesforce Platform Development: Apex, Visualforce, Lightning Web Components (LWC), Flows, Process Builder, and automation best practices

• Skills in the field of Integration and Data: Salesforce APIs (REST/SOAP), middleware (e.g., MuleSoft, Boomi), data modeling, ETL tools, and bulk data management (e.g., Data Loader, Shield)

• CRM business process knowledge: sales funnels, service SLAs, customer segmentation, etc.

• Ability to lead discovery workshops, document requirements, and create solution blueprints

• Change management and user adoption strategies