Senior Order Management Specialist with German and Spanish

Responsibilities:

• Drive end-to-end process improvement initiatives and daily operational activities
• Maintain effective communication with internal and external customers
• Support and initiate process improvement projects
• Ensure compliance with regulations and organizational guidelines
• Provide backup support for team members and facilitate knowledge transfer
• Execute work shadowing sessions and training activities
• Build and maintain strong customer relationships
• Foster a problem-solving culture and drive continuous improvement

Requirements:

• 2 year of experience in Customer Service Desk
• AP module knowledge and proficiency in Microsoft Office (especially Excel)
• Excellent communication skills
• Customer-centric mindset and ability to translate customer needs into solutions
• English - B2 level required
• German - C1 level required
• Spanish - B2/C1 level required

Offer:

• Private medical care
• Language course co-financing
• Sports card
• Training & learning opportunities
• Life insurance