Senior IT Operations Specialist (Production Support & Release Management)

Responsibilities:

• Support Release Management processes and software deployments to production environments

• Monitor, investigate, troubleshoot and resolve issues in production systems

• Act as L2 support for incident handling, ensuring timely resolution and escalation when needed

• Perform incident management, root cause analysis and contribute to preventive improvements

• Support operational stability, system reliability and service availability across distributed platforms

• Collaborate with development, infrastructure and support teams to improve production readiness and operational excellence

• Contribute to monitoring, alerting and observability practices to proactively identify risks and performance issues

• Support secure communication and authentication mechanisms across systems and services

Requirements:

• 5+ years of experience in IT Operations, Production Support, DevOps or Site Reliability-related roles

• Hands-on experience with Docker and Kubernetes

• Experience supporting CI/CD processes using Jenkins

• Knowledge of version control platforms such as GitHub or Bitbucket

• Experience working with Kafka in distributed environments

• Good understanding of SQL and troubleshooting data-related issues

• Knowledge of microservices architecture and distributed systems support

• Experience with authentication and authorization technologies (LDAP, Kerberos, JWT)

• Understanding of cryptographic tools and certificate handling (OpenSSL, keytool)

• Knowledge of secure communication protocols, including HTTPS

• Hands-on experience with logging and observability tools, including Splunk

• Experience with monitoring and alerting tools such as Prometheus, InfluxDB and Grafana

• Strong analytical and troubleshooting skills, particularly in incident and problem management

• Good interpersonal and communication skills, with ability to work effectively across teams

• Fluency in English (both written and spoken)

Nice to have:

• Experience with PostgreSQL administration or support

• Familiarity with enterprise-grade production environments in regulated or large-scale organizations

• Exposure to release automation and operational process improvements 

Offer:

• Private medical care

• Co-financing for the sports card

• Constant support of dedicated consultant

• Employee referral program