SAP Solution Manager Specialist

As a recruitment company, DCG understands that every business is powered by experienced professionals. Our management style and partnership approach enable us to meet your needs and provide continuous support. Due to our ongoing growth and the large number of recruitment projects we undertake for our partners, we are currently looking for:

SAP Solution Manager Specialist

Responsibilities:

• Configure and maintain the overall architecture for seamless integration and lifecycle management

• Maintenance of the ALM infrastructure in cooperation with SAP BASIS consultant

• Set up key functionalities such as monitoring, diagnostics, and change request management

• Ensure timely application of updates and patches to maintain system integrity

• Identify and resolve technical problems to ensure continuous system performance

• Work closely with cross-functional teams to optimize SAP processes and workflows

• Use diagnostic tools to enhance the efficiency and reliability of SAP applications

• Maintain clear documentation of technical procedures and configurations

• Offer guidance and support to IT staff on SAP Solution Manager tools and functionalities

• Collaborate with 1st-Level support and other IT teams to ensure timely resolution of issues

• Foster strong relationships with clients by addressing support topics promptly and effectively

• Regularly analyze and report on ticket trends in the designated area to identify recurring issues and potential improvements

• Lead and execute minor projects and system changes tailored to meet specific customer needs and requirements

• Maintain comprehensive documentation of support issues, solutions, and project changes to ensure transparency and knowledge sharing

Requirements:

• Bachelor's degree in Information Technology, Business Administration, or related field

• Expertise in SAP Solution Manager configuration and administration

• Strong understanding of SAP landscapes and architectures

• Proficiency with SAP HANA and ABAP development and troubleshooting

• Experience in system monitoring and diagnostics using Solution Manager tools

• Knowledge of integration technologies and strategies

• Ability to manage SAP system updates and patches effectively

• Excellent problem-solving skills and technical troubleshooting capabilities

• Familiarity with lifecycle management and change request processes

• Strong documentation skills to capture technical configurations and procedures

• Familiarity with ticket management systems to track and manage support requests efficiently

• Understanding of project management principles to successfully manage smallscale projects and changes

• Excellent communication skills to interact with team members and clients, both verbally and in writing

• Willingness to stay updated with the latest SAP developments and adapt to new tools and technologies

• Ability to work independently and manage multiple priorities

• Understanding of ITIL principles and the overall managed service process

• Very good command of English, both spoken and written

• SAP certifications in relevant modules

Nice to have:

• Knowledge of German

Offer:

• Private medical care

• Co-financing for the sports card

• Training & learning opportunities

• Constant support of dedicated consultant

• Employee referral program