Operations Manager

As a recruitment company, DCG understands that every business is powered by experienced professionals. Our management style and partnership approach enable us to meet your needs and provide continuous support. Due to our ongoing growth and the large number of recruitment projects we undertake for our partners, we are currently looking for:

Operations Manager

On-site role from Gdańsk

Responsibilities

• Lead and support a team of Team Managers

• Ensure delivery of KPIs, operational, quality, and financial metrics

• Conduct regular 1:1s and quarterly performance reviews

• Manage employee absence and attrition; implement corrective actions

• Drive and monitor Employee Satisfaction Survey initiatives

• Develop, mentor, and train direct reports

• Manage client relationships at the operational level

Requirements

• Minimum 2 years’ experience in customer support / BPO environment

• Proven experience in team management (Team Manager, Supervisor, or similar role)

• German fluency (C1) and English proficiency (min. B2)

• Strong interpersonal, coaching, and leadership skills

• Ability to work with data, reporting, and performance analysis

• Excellent organizational and time-management skills

• People-oriented mindset with strong engagement-building skills

• Higher education degree (minimum Bachelor’s)

• Experience with operational policies and procedures

• Background in onboarding new campaigns/projects

• High tech affinity and ability to implement new tools

We offer:

• Private medical care

• Sports card subsidy

• Training and development opportunities

• Psychological support

• Attendance bonus

• Additional benefits package