ServiceNow HRSD Developer

We are looking for an experienced ServiceNow HRSD Developer to join a global transformation initiative integrating SAP SuccessFactors with ServiceNow HR Service Delivery (HRSD).

In this role, you will contribute to building seamless, end-to-end employee service experiences, where SAP SuccessFactors acts as the system of record and ServiceNow HRSD serves as the employee-facing service platform.

This position requires strong hands-on HRSD expertise, understanding of HR processes, and experience in cross-system HR integrations.

Key Responsibilities

HRSD Solution Design & Configuration

• Design, develop, and enhance HRSD components including Case Management, Knowledge Management, Employee Center (ESC), Lifecycle Events, and Document Management

• Configure HR services, business rules, UI policies, and workflow automations

• Build employee service experiences aligned with HR processes and SuccessFactors data models

• Ensure global process consistency across HRSD configurations

SAP SuccessFactors Integration

• Collaborate with integration teams to implement and validate data flows between SuccessFactors and ServiceNow HRSD

• Support API-based integrations (REST/SOAP), IntegrationHub, and middleware solutions

• Define data mappings and transformation logic to ensure cross-platform consistency

• Ensure compliance with HR data security and privacy standards

Platform Development & Technical Execution

• Develop automation using Flow Designer and HR case workflows

• Participate in upgrades, releases, and regression testing

• Troubleshoot integration and configuration issues across both platforms

• Collaborate with SAP and ServiceNow technical teams to ensure stability

Collaboration & Delivery

• Work closely with HR stakeholders, IT teams, and SuccessFactors consultants

• Translate business requirements into scalable technical solutions

• Contribute to design workshops and provide HRSD subject matter expertise

• Support Agile or hybrid delivery methodologies

Required Skills & Experience

• 3+ years of experience as a ServiceNow Developer

• Proven hands-on experience with ServiceNow HRSD

• Strong knowledge of:

• HRSD suite (Case & Knowledge Management, Employee Center, Lifecycle Events)

• JavaScript and Glide API scripting

• Flow Designer and Workflow Editor

• REST/SOAP integrations and data transformation

• Solid understanding of HR processes and employee data models (e.g., onboarding, employee lifecycle changes, organizational structures)

• ServiceNow CSA and CIS-HR (HRSD) certifications

• Very good command of English

Nice to Have

• Experience integrating SAP SuccessFactors (Employee Central, Onboarding, Org/Position Management) with ServiceNow

• Familiarity with middleware platforms (IntegrationHub, Boomi, MuleSoft, SAP CPI)

• Experience in large-scale, multi-country HR transformation programs

• Knowledge of HR data privacy, role-based access, and security standards

• German language skills

We offer:

• Remote working model

• Full-time job agreement based on b2b

• Private medical care with dental care (covering 70% of costs)

• Multisport card

• Life insurance