ServiceNow CSM Developer

ServiceNow CSM Developer – Global Customer Care Project 🚀

Are you a ServiceNow expert who thrives in a multinational environment? Do you have a track record of successful CSM implementations? Join us in shaping the future of Global Customer Care for a world-renowned leader.

We are looking for a ServiceNow CSM Developer to take ownership of the support, enhancement, and technical evolution of advanced solutions within our global platform. This isn’t just about maintenance; it’s about aligning technical excellence with complex business processes.

🎯 The Mission:

• Develop & Deploy: Own the technical design, development, unit testing, and production deployment of ServiceNow solutions.

• Business Partnership: Collaborate directly with customers to clarify requirements and implement scoped applications.

• Architecture Integrity: Ensure every solution is aligned with ServiceNow best practices and high-level architectural standards.

• Full Lifecycle Support: Manage issue resolution from UAT to post Go-Live support, including data maintenance.

🛠 Your Tech Stack & Profile:

• Experience: Minimum 5 years in ServiceNow implementations, including at least 2 full cycles in CSM projects for multinational companies.

• CSM Mastery: Expert knowledge of the ServiceNow CSM module, administration, CMDB, and Workspace configuration.

• Development Skills: Solid experience in Scoped Applications and Configurable Workspace development.

• Integration Expert: Proven ability to handle complex ServiceNow integrations.

• Process Knowledge: Good understanding of ITIL and experience working in Agile environments.

• Education: Master’s Degree in IT or a related field (ServiceNow certifications are a major plus).

🤝 The Team: You will work in a proactive, result-oriented environment where attention to detail and strong interpersonal communication are the keys to success. You’ll be the bridge between technical possibilities and customer needs.

📍 Details:

• Capacity: Full-time (100%)

• Language: Fluent English (required)

• Model: Remote

Ready to drive a global GCC project to success? Apply today!