IT Operations Engineer (Kafka Platform Support)

In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting-edge technologies that shape the world of the future. We are seeking an experienced IT Operations Engineer (Kafka Platform Support) to join a global platform team. In this role, you will be responsible for the operation and support of a Kafka-based messaging platform in production, ensuring its availability, stability, and performance. 

Project information: 

• Office location: Poland 

• Work mode: 100% Remote 

• Office location: Remote from Poland 

• Budget: 110- 130 PLN  net/ h- B2B 

• Project length: Long-term  

• Only candidates with citizenship in the European Union and residence in Poland 

• Start date: ASAP (depending on candidate’s availability) 

Project scope: 

• Operate, monitor, and maintain a Kafka-based messaging platform in a production environment  

• Ensure platform availability, stability, and performance in line with operational SLAs  

• Monitor system health using logs, metrics, and alerting tools  

• Perform routine operational checks and maintenance activities  

• Handle incidents and service requests via ticketing systems and support channels  

• Troubleshoot issues across Kafka components (brokers, producers, consumers, integrations)  

• Analyze logs, metrics, and system behavior to identify root causes of incidents  

• Execute operational procedures based on runbooks and standard operating procedures (SOPs)  

• Perform configuration changes (topics, access controls, settings) following established processes  

• Maintain and continuously improve operational documentation and runbooks  

• Act as a primary support contact for internal users of the Kafka platform  

• Provide technical support via collaboration tools (e.g., Slack, Teams)  

• Assist users with troubleshooting and best practices  

• Translate user-reported issues into actionable insights for technical teams  

• Collaborate closely with engineering and platform teams to resolve incidents  

• Participate in incident reviews and post-mortems  

• Identify recurring operational issues and suggest improvements or automation opportunities  

• Contribute to improving platform usability and support processes 

Competence demands: 

• Minimum 3–6 years of experience in IT operations, production support, or platform support roles  

• Hands-on experience with Apache Kafka or similar event streaming platforms  

• Strong understanding of distributed systems (partitioning, replication, scaling)  

• Strong troubleshooting skills in production IT environments  

• Experience with monitoring, logging, and alerting tools (e.g., Grafana, Prometheus)  

• Knowledge of Git and version control practices  

• Familiarity with GitLab CI/CD and working with existing pipelines  

• Experience working with incident management processes and support tools  

• Experience working with runbooks, SOPs, and structured operational environments 

• Strong communication skills and ability to explain technical issues clearly  

• Experience working with internal customers and cross-functional teams  

• Customer-focused mindset with a proactive approach to support  

• Fluency in English (written and spoken) 

Nice to have: 

• Experience with AWS or other cloud platforms  

• Familiarity with Kubernetes and containerized environments  

• Experience with monitoring tools such as Grafana and Prometheus  

• Understanding of automation in IT operations and platform support environments 

We offer: 

• Remote working model 

• Full-time job agreement based on b2b 

• Private medical care with dental care (covering 70% of costs)  

• Multisport card (also for an accompanying person) 

• Life insurance

   

Recruitment process:  

• Introductory call  

• Technical interview  

• Final decision