Delivery Manager - Travel (Cytric Easy & Expense)

At Cyclad, we collaborate with top international IT companies to enhance their capabilities in delivering outstanding, cutting-edge technologies that shape the future world. Our client operates at the heart of the global travel industry, providing the technology that keeps the travel sector moving. We’re currently expanding our team responsible for Cytric Easy & Expense Solutions, and we’re seeking a Delivery Manager who will have a key role in scoping, planning, and managing Cytric Service Deliveries for our customers. 

Project information: 

• Industry: Travel technology 

• Type of project: managing Cytric Easy & Expense end-to-end implementations, migration projects, implementation consulting, and support 

• Office location: Warsaw (Wola) 

• Remote work: Yes 

• Type of contract: b2b 

• Project language: English & German 

• Assignment start date: ASAP 

Responsibility: 

• Engineer Solution for customer prospects 

• Act as a Subject matter expert and product technical/Functional support to pre-sales, sales and marketing teams 

• Provide customized demos 

• Apply project methodology, goals, objectives, and provide resource planning and budgeting 

• Manage Project implementations of Cytric Easy & Expense solution to customers 

• Implementation of Cytric Easy & Expense according to scope and plan – focus mostly on Cytric Expense 

• Identify and mitigate key risks and issues impacting delivery and customer satisfaction 

• Oversee technical operations and coordinate tasks to ensure efficient integration into client software ecosystem and infrastructure 

• Write implementation configuration document that reflects customer requirements 

• Monitor and evaluate project performance to identify areas of improvement 

• Manage Customer’s post go life Support Services 

Competence demands: 

• University degree in Tourism, Project Management, Business or IT 

• Experience working as an Implementation Engineer and Project Coordinator/ Lead, in the travel industry 

• Valid experience in business travel industry, ideally in Travel Management Company  

• Knowledge of GDS systems, preferably Amadeus GDS 

• Experience working with Online Booking Tools, most preferably Cytric Easy 

• Experience in Project management of Cytric Expense Solutions   

• Knowledge of methods and procedures used during the software development process 

• Ability to handle the different phases of a project, following company’s methodology and using standard project management tools: Project organization, Project Initiation, Planning, estimating and scheduling, Executing, Monitoring and controlling, Risk management, Project closing  

• Fluent English  

• Fluent in German is highly appreciated 

We offer: 

• Long-term cooperation based on B2B 

• Private medical care with dental care (covering 70% of costs) + rehabilitation package. Family package option possible 

• Multisport card (also for an accompanying person) 

• Life insurance 

• Internal and external trainings 

• Possibility to work remotely