IT Technical Service Delivery Manager

Coloplast develops products and services that make life easier for people with very personal and private medical conditions. In Coloplast Business Centre we are responsible for global financial operations, orders administration, HR, IT, Legal support, marketing & data analysis activities, and many others. If you have the right profile and the right amount of curiosity and ambition you can be a part of this exciting challenge. Curiosity works here!

About the department

Global IT Operations and Support Team consist of Network, Security, Support and Application Operations and is an integral part of the Digital, Data & IT (DD&IT) organization. We support our colleagues worldwide, helping them make the best technology decisions. From phone and computer support to major business development projects, we do it all. We are One DDIT, no matter where we are in the world

About the job

The key responsibility for the position is to coordinate activities and communications between the Global IT Operations and Support Teams and the relevant country IT responsible’ to ensure aligned delivery of services and initiatives without disrupting the daily business operations. 

Your responsibilities

Manage implementation of standard Support & Operation services and initiatives globally implementing delivery governance models and stakeholder communications including: 

•   Site relocations/Site decommissioning and establishment of new offices in line with defined framework (IT Track lead role) 

•   Delivery of Technical lifecycle projects 

•   Delivery of new technology 

•   Implementation of changes in Global delivery models 

In addition: 

•   Implement changes in global delivery models to align with organizational strategies.

•   Establish and maintain delivery governance models and clear communication with stakeholders.

•   Being Responsible for all user facing communication related to all IT Operations and Support deliveries

•   Reviewing ITSM statistics to establish potential problem areas and lead problem management initiatives across the Global IT Support and Operations teams in alignment with the business. 

Requirements 

•   Certified or knowledgeable within ITIL foundation 

•   Experience in international environment 

•   Track of record in delivering IT Operation and Support 

•   A high level of English

•   Good knowledge of IT Server and network infrastructure, IT Operation and Support services, IT governance and core IT processes 

Competences

•   Self-managed with the ability to work under minimal supervision 

•   Confident in approaching and addressing issues to the line of business with a commitment to provide continuous service improvements 

•   Good understanding of the complexity and dependencies within an international IT environment 

•   Have a professional and open-minded approach when collaborating with people at all levels within the organisation 

We offer

•  No probation period – long-term contract from the start 

•  Hybrid work possibilities

•  Flexible working hours, Mon-Fri 

•  International work environment with Scandinavian culture

•  Opportunity to use and develop foreign languages in daily work

•  Fantastic work atmosphere full of respect and partnership 

•  Internal trainings available in CPBC Academy

That's not all! We have even more for you:

•  Modern workplace

•  No dress code zone

•  Great company events

•  Sports card

•  Private medical care

•  Transportation co-funding

•  Restaurant card

•  Holiday bonus and occasional cards

•  Delicious coffee and fresh fruits

Recruitment details

Please apply online with your CV in English. 

We will review all applications continuously and invite selected candidates further to the recruitment process. We will close the offer down once we find the best match to the role. 

Please apply by sending your application in English.