Senior AI Integrations & Automation Engineer

Cloudinary is seeking a Senior AI Integrations & Automation Engineer to drive automation, integrations, and AI enablement across the organization. Reporting to the VP of MIS (CFO Office), this is a high-impact individual contributor role responsible for designing and delivering scalable integrations and AI-powered workflows that improve efficiency and accelerate business execution.

This role combines deep technical expertise with practical AI application (including LLM-based workflows), operating with a strong MVP-first, bias-for-action approach and full ownership from design through production and optimization. It plays a key role in shaping Cloudinary’s modern MIS capabilities and business infrastructure.

Key Responsibilities

• Design, build, and deploy integrations across enterprise systems (Salesforce, NetSuite, Slack, Okta)

• Deliver MVP-first solutions and iterate based on feedback

• Implement integrations via iPaaS (Workato, Zapier, Make, Tray), custom APIs (Python, Node.js), or hybrid approaches

• Own and operate the MCP Gateway as a central AI integration platform

  • Build reusable connectors and expand platform capabilities

  • Ensure reliability, security, scalability (monitoring, retries, auth, rate limiting, versioning)

  • Develop AI-powered workflows and tools (LLMs, agents, RAG, function calling)

  • Apply responsible AI practices (governance, auditability, compliance)

  • Ensure system reliability and operational excellence (logging, alerting, runbooks, incident response)

  • Own integrations end-to-end, including documentation and maintainability

  • Collaborate cross-functionally (Finance, GTM, CS, Security, IT) to translate needs into scalable solutions

  • Identify and drive automation opportunities across the organization

  • Scope

    • In scope: automation workflows, MCP Gateway, AI tools, business system integrations, reliability & observability

    • Out of scope: physical IT operations, endpoint support

Requirements

• Technical

  • 5+ years in integrations / MIS / systems engineering in SaaS environments

  • Strong API experience (REST, GraphQL, webhooks)

  • Proficiency in Python or JavaScript (Node.js / TypeScript)

  • Hands-on experience with iPaaS tools (Workato, Zapier, Make, Tray)

  • Familiarity with enterprise systems (Salesforce, Okta, NetSuite, Google Workspace)

  • Understanding of IAM, OAuth, API security, and compliance (SOC2, ISO, GDPR)

  • AI & Automation

    • Experience building AI-powered workflows or tools

    • Understanding of LLM systems, orchestration, and integrations

    • Familiarity with MCP or similar frameworks (preferred)

    • Execution

      • Proven ability to deliver quickly (MVP → iterate → scale)

      • Strong problem-solving and iterative mindset

      • Comfortable in fast-paced, ambiguous environments

      • Professional

        • Strong communication skills

        • High standards for documentation and maintainability

        • Self-driven, proactive, and outcome-oriented

        • Collaborative and transparent

        • Nice to Have

          • Experience with MCP or API mediation layers

          • Event-driven architectures or data pipelines

          • Relevant certifications (Okta, Salesforce, Workato)

          • Success Metrics

            • Integration delivery speed and throughput

            • Adoption and impact of automation (time saved, efficiency gains)

            • MCP Gateway reliability and scalability

            • Reduction in operational overhead

            • Stakeholder satisfaction