Technical Support Engineer

Technical Support Engineer (L3) – Payments Platform

📍 Kraków | ClearAccept (ClearCourse Group)

Want to go beyond basic support and solve real technical challenges at scale?

We’re looking for a Technical Support Engineer (L3) to join ClearAccept — working at the heart of our payments platform, investigating complex issues, and driving solutions that impact thousands of users.

What you’ll be doing

• Act as the go-to escalation point for complex technical and integration issues

• Dive deep into APIs, logs, and system behaviour to identify root causes

• Work closely with Product, Engineering, and Support teams to resolve incidents

• Own and manage L3 tickets (Jira / Azure DevOps) end-to-end

• Support integrations, releases, and product improvements

• Build strong relationships with internal teams and external partners

What you’ll bring

• Experience in Technical Support / IT Operations (2+ years)

• Strong understanding of APIs (REST, gRPC) and system integrations

• Knowledge of databases (PostgreSQL, MS SQL)

• Experience with monitoring tools (Datadog, ELK)

• Ability to investigate, analyse, and communicate complex issues clearly

• Exposure to cloud platforms (AWS, Azure, GCP)

Bonus if you’ve worked with payments, EPOS, gateways, or acquirers

Why join?

• Work on a modern payments platform with real-world impact

• Kafeteria MyBenefit

• KUP

• Additional private medical care  

• Day off for your birthday

• Pizza Tuesday  

• Integration meetings

👉 If you enjoy digging into complex problems, owning solutions, and working with cutting-edge tech, we’d love to hear from you.