Technical Support Engineer - Maternity Cover

Department Overview

The Technical Support Organization (TSO) supports a global customer base for advanced and mission critical digital communications systems. These systems are the go-to technology for customers around the world who need clear, instant and reliable voice and data communications. The Broadband Push To Talk team is supporting the WAVE high-performance, mission critical PTT platform and related technologies. The WAVE can be linked to a private or public LTE network and Land Mobile Radio (LMR) networks, providing sub-second call performance to hundreds of thousands of users on ruggedized handhelds, two-way radios and consumer smartphones.

Job Description

Provides tailored technical customer operations support. Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance. Executes customer operations policies and procedures. Builds and maintains positive, effective, and mutually beneficial-working alliances with customers. Initiates problem solving action and follows through to resolution. Performs root-case analysis of problems to formulate and recommend improved alternative operations.  Leads process improvement initiatives.

Basic Requirements

• Strong analytical and problem solving skills

• Attention to detail

• Bachelor's Degree in Telecommunications / IT / Relevant Field

• Basic Networking Protocols 

• A background in Linux/Unix Administration

• Web-based applications debugging

• Docker and Azure Basics [Understanding of Virtualized Environments]

• Basic understanding of AWS Cloud Watch

• Experience with Android and mobile OS

• Able to tackle customer calls effectively.

• Able to communicate fluently in English both written and spoken (Other languages will be an advantage)

• Able to be work on a weekly rotation basis including weekends and public holidays

• Ability to work efficiently in an international team

• Availability to work in our office in Kraków (Czerwone Maki 82) - Twice a week.

This position is for maternity cover!

We’ll support you in this new challenge with coaching & development. Furthermore, to reward your work you’ll get:

• Strong team-oriented culture.

• Comfortable work conditions (high class offices, parking space).

• Team's Learning Days, Awesome Days, Patent Days.

• Possibility to participate in hackathons and Alpha projects.

• Volleyball field and grill place next to the office.

• Lots of sport activities such as Moto football league, Wakeboarding, Snowboarding, e-gaming league etc.

• Private medical & dental coverage.

• Life insurance.

• Employee Stock Plan.

• IP Tax Relief.

• Training and broad development opportunities.