AWS Connect Engineer

As an AWS Amazon Connect Engineer, you will act as a key participant in analysis, development, execution, defect tracking, and reporting. The candidate must have demonstrated experience in AWS Connect technology, an understanding of best practices, SDLC Scrum and Agile methodologies, as well as strong problem-solving abilities and leadership skills.This role will require communication and interaction with multiple internal and external stakeholders to ensure the smooth implementations of changes in the environments. You will also have to share knowledge with the rest of the teams at a variety of levels, coach and mentor young members, troubleshoot issues and seize opportunities to develop enhancements and new service offerings.Due to daily collaboration with the Canadian team, this role requires a good command of EnglishJob responsibilities:• Mapping client (business) requirements to Amazon Connect solution• Creating technical designs aligned with solution architecture• Diagnose complex problems, propose and implement solutions adapted to customer needs• Acting as Subject Matter Expert to client and team of developers / testersRequired qualifications to be successful in this role:• AWS Amazon Connect expertise.• Certification as AWS Certified Solutions Architect – Associate or AWS Certified Developer – AssociateKnowledge of other contact center solutions (e.g. Genesys)Strong written and verbal communication skills in English• Self-starter/Self-directed with the ability to work independently and as part of a team• Critical creative thinking skills• Ability to work in fast-paced environment and to collaborate with cross-functional teams including developers, cloud engineers, and business stakeholders.• Strong analytical and problem-solving skills.• Good command of EnglishWhat we offer:• Work from our office in Warsaw/Wroclaw/Torun/Cracow or in a remote model considering your individual preferences.• Healthcare / Medicover paid by CGI with a free dental package• Share purchase plan co-financed by CGI, with the possibility of cashing at any time• Sport card• Employee psychological support program• Annual bonus plan, depending on the annual financial results• Rewarded referral program, minimum PLN 6k for recommendation• Be Consultant program, thanks to which you have the opportunity to strengthen your competences• Mentoring program• Possibility of accounting for creative work (author's tax-deductible costs)• Attractive training program - Brown Bags, hackathons and knowledge sharing• Additional insurance - life, accident and serious illness insurance• Additional childbirth insurance