Technical Support Engineer

Support

Technical Support Engineer

Support

Żelazna 2, Face to face B, Katowice

Capgemini

Full-time
Permanent, B2B
Mid
Hybrid
2 790 - 3 515 USD
Net per month - B2B
1 785 - 2 511 USD
Gross per month - Permanent

Tech stack

    PostreSQL

    regular

    Linux

    regular

    MySQL

    regular

    Java

    regular

    Networking

    regular

    Cloud

    junior

    Firewall

    junior

    LDAP

    nice to have

    SSO

    nice to have

    SSL

    nice to have

Job description

Your future tasks:

  • Managing all communication with indicated client's customers and partners required to resolve support tickets
  • Resolving support tickets
  • Coordinating and tracking the escalation of tickets to client FTE support team
  • Maintaining a record of all communication and actions for the support tickets in Zendesk provided by the client
  • Contributing frequently answered questions to the client's knowledge base.
  • Participating in the on-call rotations when needed for resolution of severe issues (Severity 1).


Our Requirements:

  •  Knowledge of Linux
  •  Experience with PostgreSQL or MySQL
  •  Understanding of REST APIs
  •  Skills preferably in Java or any other background programming language
  •  Competence in Networking and Firewall Basics
  •  Cloud basic knowledge
  •  Basic knowledge of SSL, LDAP/SSO protocols
Published: 15.03.2024
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