Technical Support Engineer
Support
Technical Support Engineer
Katowice
Type of work
Full-time
Experience
Mid
Employment Type
Permanent, B2B
Operating mode
Hybrid
Tech stack
PostreSQL
Linux
MySQL
Java
Networking
Cloud
Firewall
LDAP
SSO
SSL
Job description
Online interview
Friendly offer
Your future tasks:
- Managing all communication with indicated client's customers and partners required to resolve support tickets
- Resolving support tickets
- Coordinating and tracking the escalation of tickets to client FTE support team
- Maintaining a record of all communication and actions for the support tickets in Zendesk provided by the client
- Contributing frequently answered questions to the client's knowledge base.
- Participating in the on-call rotations when needed for resolution of severe issues (Severity 1).
Our Requirements:
- Knowledge of Linux
- Experience with PostgreSQL or MySQL
- Understanding of REST APIs
- Skills preferably in Java or any other background programming language
- Competence in Networking and Firewall Basics
- Cloud basic knowledge
- Basic knowledge of SSL, LDAP/SSO protocols
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