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Katowice
Support
Technical Support Engineer
Technical Support Engineer
Offer expired
Support
Technical Support Engineer
Capgemini
Katowice
Type of work
Full-time
Experience
Mid
Employment Type
B2B, Permanent
Operating mode
Hybrid
Tech stack
Linux
regular
PostreSQL
regular
MySQL
regular
Java
regular
Networking
regular
Firewall
junior
Cloud
junior
SSL
nice to have
LDAP
nice to have
SSO
nice to have
Job description
Online interview
Friendly offer
Your future tasks:
Managing all communication with indicated client's customers and partners required to resolve support tickets
Resolving support tickets
Coordinating and tracking the escalation of tickets to client FTE support team
Maintaining a record of all communication and actions for the support tickets in Zendesk provided by the client
Contributing frequently answered questions to the client's knowledge base.
Participating in the on-call rotations when needed for resolution of severe issues (Severity 1).
Our Requirements:
Knowledge of Linux
Experience with PostgreSQL or MySQL
Understanding of REST APIs
Skills preferably in Java or any other background programming language
Competence in Networking and Firewall Basics
Cloud basic knowledge
Basic knowledge of SSL, LDAP/SSO protocols
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