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Technical Support Engineer
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Katowice
Support
Technical Support Engineer
Offer expired
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Support
Technical Support Engineer
Support
Żelazna 2, Face to face B, Katowice
Capgemini
Full-time
Permanent, B2B
Mid
Hybrid
2 790
-
3 515
USD
Net per month - B2B
1 785
-
2 511
USD
Gross per month - Permanent
Tech stack
PostreSQL
regular
Linux
regular
MySQL
regular
Java
regular
Networking
regular
Cloud
junior
Firewall
junior
LDAP
nice to have
SSO
nice to have
SSL
nice to have
Job description
Your future tasks:
Managing all communication with indicated client's customers and partners required to resolve support tickets
Resolving support tickets
Coordinating and tracking the escalation of tickets to client FTE support team
Maintaining a record of all communication and actions for the support tickets in Zendesk provided by the client
Contributing frequently answered questions to the client's knowledge base.
Participating in the on-call rotations when needed for resolution of severe issues (Severity 1).
Our Requirements:
Knowledge of Linux
Experience with PostgreSQL or MySQL
Understanding of REST APIs
Skills preferably in Java or any other background programming language
Competence in Networking and Firewall Basics
Cloud basic knowledge
Basic knowledge of SSL, LDAP/SSO protocols
Published: 15.03.2024
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