Junior Support Specialist
Support
Junior Support Specialist
Warszawa
Type of work
Undetermined
Experience
Junior
Employment Type
B2B, Permanent
Operating mode
Remote
C&F S.A.
We’re a team of experts that combines knowledge of specific industries with technical expertise to create world-class technology solutions. We support our clients throughout their data journey and empower them to achieve their goals.
Tech stack
English
SQL
MS Excel
Job description
Online interview
Want to break into IT industry but not sure where to start? Don’t miss this opportunity!
C&F is a technology services company providing innovative solutions in Data Management, Big Data, Advanced Analytics and Compliance. With a highly integrated team of 250+ experts and a client base of Fortune 500 companies, there’s no better time to advance your career at C&F.
It’s really the people that make C&F the kind of company it is. By joining us, you become a part of an awesome, friendly and brilliant team who truly enjoys working together.
Currently we’re looking for a great individual to join us as a Junior Support Specialist. If being part of a dynamic, high growth organization excites you and you are someone who is technically savvy, enjoys supporting customers and has excellent communication skills in English – keep on reading!
Duties
- Analyze, maintain and monitor data processing solutions
- Create, update or merge accounts using a variety of systems
- Connect with and support customers
- Take ownership of and follow-through with the processing issues and client cases
- Research root cause and determine next steps for resolution on varying level of complexity
- Ensure that all internal and external customer interactions are handled professionally and with the highest level of service
Required skills
- Excellent command of English
- Service-oriented attitude, patience, thoroughness and good attention to detail
- Proactive approach and strong analytical skills
- Ability to work in U.S. business hours (2 PM – 10 PM CET)
- Practical knowledge of MS Excel
- Familiarity with SQL is a plus
- Experience with customer support is a plus
What we offer
- Great people to work with, open for new challenges and directions. We are honest and open-minded, focused on helping each other.
- An opportunity for you to build your experience and have your foot in the door for plenty of growth opportunities.
- Competitive remuneration and various bonuses, such as access to medical care (Medicover), refunding of English classes, free yoga and jogging lessons with professional trainers, access to PPK and budgets for professional development.
- Once the pandemic is over, work in a comfortable modern office. Until then, 100% remote work, or – if you prefer – work in the office under strict sanitary regime.
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