Support Engineer

Are you passionate about solving complex problems, working with data viz web technologies, and helping clients from all over the world? At Black Label, we’re looking for a Support Engineer to join our team.

About Black Label:

Black Label is a specialized IT services consultancy that develops innovative dataviz-rich interfaces and apps. For almost two decades Black Label has worked with over 150 clients and IT Partners from around the world as consultants and developers of dataviz-rich interfaces and apps. We are built on community and our superpower is building small, close-knit teams. Now, you can join one of them to work closely with our Norwegian partner, creator of the Highcharts library.

Tech Stack: 

Must-have: JavaScript (ES6+), HTML/CSS.

Nice-to-have: TypeScript, Git, any framework (React, Vue, Angular, Svelte), Cypress/QUnit, Browser DevTools, SVG.

About You:

• Are You Familiar with JavaScript/TypeScript and SVG? Awesome!
• Do you have a knack for understanding clients’ needs and explaining technical solutions in a clear and approachable way? That’s the kind of skill we’re looking for.
• Ever contributed to a JavaScript library, participated in an open-source project, or explored data visualization tools? We admire initiative and curiosity like that.
• Don’t speak Norwegian? No worries. But English is a must - you’ll be communicating with clients from all over the globe.
• Still in university or a recent graduate? Tell us about your involvement in extra projects or student organizations. We value initiative.
• Are you an open, friendly person who gets along with people effortlessly? At Black Label, we thrive on an enjoyable work atmosphere.
• Bonus points if you’re naturally curious, enjoy solving technical puzzles, or love diving into documentation to find the perfect solution. If that sounds like you, let’s chat!

What you’ll do at Black Label:

• You’ll be learning a lot. We’ll teach you everything we know to help you quickly become an independent support engineer.
• You’ll follow a tailored learning program designed to help you progress fast.
• You’ll be part of a team of dataviz enthusiasts who value openness and collaboration.
• You’ll combine technical expertise with creative problem-solving to support clients from all over the globe.
• You’ll work with a global Open Source library - finding and fixing bugs, adding new features and tests, and writing the documentation needed to keep things clear and simple.
• You’ll help clients integrate Highcharts into their projects, answering questions and troubleshooting issues.
• You’ll collaborate with developers and product teams to continuously improve the library and enhance user experience.
• You’ll build a solid foundation in debugging, API usage, and chart customization while growing your skills in frontend development.
• You’ll assist clients via live chat and, in the future, resolve their issues on live calls.

What You’ll get in Return:

• Salary: 6500 - 8000 PLN (CoE) or 7800 - 9200 net (+vat) - B2B contract.
• Flexible working hours, which we will jointly adjust to your individual and personal needs.
• Modern office space located on the 16th floor, offering breathtaking, panoramic views of Krakow that will inspire your work every day.
• Trust. At Black Label, everyone does their own thing, and that's why they do it well. 
• 20 days vacation if we cooperate on a company-to-company basis.
• New friends who will help you with your computer, make the best home-office pizza in town, teach you sailing or climbing.
• We are committed to promoting an active lifestyle and keeping our team healthy which is why you’ll get Luxmed private medical care, a Multisport card, yoga classes and more!
• Individual in-house English lessons with Native Speakers as well as regular conversation groups. We are quickly becoming a two-language company (PL/EN) and good communication in both languages is foundational.
• We have a company apartment in Spain. You go when you want, and you feel at home. (We’re still deciding on the location for next year, so stay tuned for even more exciting possibilities!)
• Equipment of your choice: you can have MacOS, 4K monitors, comfortable chair, noise-canceling headphones and even a footrest. 
• Hybrid model: Our optimal setup is 3 days in the office and 2 days working remotely per week, especially during the first few months. Please note that while we may explore more flexibility in the future, fully remote work is not an option.