IT Support Lead

Benefit Systems International is part of the Benefit Systems capital group, focusing on international markets. As part of the so-called foreign segment, we operate in the Czech Republic, Slovakia, Bulgaria, Turkey, and Croatia. We oversee the development of our subsidiaries and provide business, legal, and IT consulting services.

We’re looking for a proactive and people-oriented IT Support Lead to join our IT team and take ownership of both day-to-day team leadership and hands-on technical support. This role is perfect for someone who enjoys balancing strategic oversight with technical problem-solving, mentoring others, and driving service excellence

Due to the international nature of Benefit Systems International's operations, a significant part of the work is conducted in English.

Key Responsibilities:

• Lead and coordinate daily IT Support operations, including task allocation and prioritization.

• Provide L1 & L2 support for incidents and service requests via Jira.

• Install, configure, and maintain IT hardware (laptops, phones, printers, etc.).

• Manage user accounts and permissions across systems (Active Directory, Microsoft 365, etc.).

• Support business applications and operating systems (Windows, macOS).

• Troubleshoot network issues (VPN, Wi-Fi, DNS) and ensure stable connectivity.

• Deliver high-quality support both remotely and on-site.

• Document solutions and best practices in Confluence and SharePoint.

• Handle IT procurement – independently for smaller needs and collaboratively for larger purchases.

• Manage IT asset inventory and oversee equipment lifecycle tracking.

• Provide technical guidance and mentoring to team members on complex issues.

• Serve as liaison between IT Support and other departments/business units.

• Prepare regular reports on ticket volumes, service levels, and user satisfaction

Our Requirements:

• Proven experience in IT Support roles, with leadership or team coordination exposure.

• Strong technical troubleshooting skills across end-user hardware, software, and network areas.

• Experience with Jira, Confluence, Microsoft 365, Active Directory.

• Solid understanding of Windows and macOS environments.

• Excellent communication and organizational skills.

• A proactive approach to process improvement and team development.

• Fluent in English (both written and spoken).

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What we offer?

• Working hours: Full-time

• Compensation: Base salary + performance bonus in accordance with the company’s compensation and MBO policies

• Contract type: B2B or Contract of employment

• Feedback & development: Biannual feedback sessions

• Work mode: on-site only

Benefits:

• MultiSport card

• english language lessons

• video games at the office

• MyBenefit cafeteria program

• fruit Mondays

• biannual performance bonuses

• medical care package

• training and development opportunities

About our recruitment process:

The first stage of the recruitment process is a 30-minute online interview via MS Teams. The full process consists of three stages, which we will be happy to explain during our first meeting.

Please include a GDPR consent clause in your application. Applications without this clause will not be considered in the recruitment process.

Benefit Systems International reserves the right to contact selected candidates only.