Manager, Agiloft Support

BeiGene continues to grow at a rapid pace with challenging and exciting opportunities for experienced professionals. When considering candidates, we look for scientific and business professionals who are highly motivated, collaborative, and most importantly, share our passionate interest in fighting cancer.

General Description:

BeiGene is seeking a dedicated and experienced Manager to lead our Agiloft Support. This pivotal role is responsible for the technical oversight and management of the Agiloft platform, ensuring its optimal performance and alignment with our business objectives and our commitment to putting patient’s first, innovation, customer satisfaction, and employee development. 

Essential Functions of the job: 

•  Platform Management: Serve as the primary technical support lead for the Agiloft platform, managing updates, upgrades, and routine maintenance. 

•  Support Management: Manage configurations, workflows, dashboards, notifications, integrations, reports, and metadata within the Agiloft ecosystem. 

•  Performance Monitoring: Proactively monitor system performance, issue logs, security, and patching cycles to ensure system integrity and reliability. 

•  Agiloft Support Provider Oversight: Supervise the Agiloft Support provider and collaborate with Beigene’s internal integration and infrastructure teams to ensure cohesive support and service delivery. 

•  Impact Analysis: Conduct thorough impact analyses of system changes, patches, and updates. Communicate findings with the team and provide strategic recommendations for next steps. 

•  Testing and Change Control: Oversee regression testing and manage change control forms to ensure smooth transitions and minimal disruption. 

•  Data Analytics and Reporting: Track and analyze support metrics, including call categories and resolution times. Assist in preparing audit and SOX compliance reports. 

•  Artificial Intelligence Initiatives: Stay abreast of developments in artificial intelligence to integrate cutting-edge AI capabilities into Beigene’s Agiloft CMS platform. 

Requirements:

•  Demonstrated experience in a similar role – 5 years minimum. 

•  Experience with remote work  

•  Ability to collaborate and communicate effectively with a global team, problem-solve, and adapt to different time zones while working remotely.

•  Strong leadership abilities with a track record of managing cross-functional teams. 

•  Excellent communication skills with proficiency in both technical and business language.

•  Agiloft Certification required  

Other Qualifications:

•  Fluency in English required, in Chinese is a plus but not mandatory.

Computer Skills:  

•  MySQL Database, AWS, and Cybersecurity skills and certifications are a plus. 

Supervisory Responsibilities:  

•   N/A

BeiGene Global Competencies

When we exhibit our values of Patients First, Collaborative Spirit, Bold Ingenuity and Driving Excellence, through our twelve global competencies below, we help get more affordable medicines to more patients around the world.

Fosters Teamwork

Provides and Solicits Honest and Actionable Feedback

Self-Awareness

Acts Inclusively

Demonstrates Initiative

Entrepreneurial Mindset

Continuous Learning

Embraces Change

Results-Oriented

Analytical Thinking/Data Analysis

Financial Excellence

Communicates with Clarity

We are proud to be an equal opportunity employer and we value diversity. BeiGene does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.