Junior service manager

Join a community of people sharing great ambitions

BEC is a financial technology company creating IT solutions for Danish banks. Together, we enable their customers to invest online, take out loans and transfer money. In other words, everything it takes to run a bank.

We have 1,700+ employees spread across five locations in Denmark and Poland. We collaborate in a flat hierarchy with a high degree of mutual trust. Here, great ideas have no rank, and we invite everybody to chip in to create the strongest banking solutions for Danish society.

Junior service manager

We are searching for a Junior Service Manager

This position is based at our friendly office in Warsaw, and you will join our Financial Crime Prevention (FCP) program. We pursue the important mission to fight financial crime in collaboration with a wide range of Danish banks.

The AML program is built around 5 teams focused on delivering features to our customers in the field of AML and offering technical solutions and platform support.

We are looking for a Junior Service Manager to join our Platform and Support team (PLS). The PLS team consists of 14 specialized and passionate people owning, supporting, and maintaining two platforms for our Financial Crime Prevention solutions: Firco for transaction sanction screening and SAS AML focusing on transaction monitoring, customer screening and KYC.

We work closely together with the other teams in the AML program, our AML banks, and our vendors, primarily LRNS and SAS Institute. Our team is the central nerve in the AML program and if you want to be part of maintaining and strengthening the foundation of the FCP Platforms we are the team to join.

Together with our Service & Release Manager you will focus on supporting our customers (external and internal) with first-line support and driving the release management process for implementing releases on the FCP platform.

We are split between Roskilde/Denmark and Warsaw with the majority working out of the Warsaw office. The atmosphere is informal, and we prioritize social activities, having fun and supporting each other to succeed as a team.

At BEC, we prefer to collaborate often in the office, but we also keep the opportunity to work remotely up to 8 days per month.

Primary task and responsibilities include:

• First level support for our FCP banks

• Incident management – supporting the customers

• Problem management

• Change management

• Release management – assessing

• Stakeholder management (internal & external)

• Participate in retrospectives on the releases and our release life cycle to strengthen the processes and support the feature teams to identify areas to improve

To succeed you will have: 

• 1-2 years of experience in IT Service Management or IT Support/Project Management

• A structured approach to organization

• Understanding the different phases and aspects of the lifecycle from developing new features, maturing them for release and through the maintenance phase

• An agile mindset

• Great communication skills, incl. fluent in English (written and spoken)

• Curiosity in the financial crime prevention area and how it impacts the banks value chain

It’s nice-to-have:

• Project management and facilitation skills

• Organizational implementation skills

• Knowledge and experience in Financial Sector

• ITIL foundation certification

Be your best self with BEC’s benefits!

We offer a diverse range of benefits for our employees. Here are just a few of them.

• Flexible working hours

• Mental health support

• Free lunch at the office

• Professional development

• Referral bonus up to PLN 10,000

• PLN 600 on a benefit platform a month

• Passion clubs and social events (Tennis, salsa dancing, board games, family picnics and more!)

What does the recruitment process look like?

1. Send us your CV: We want to get to know you

2. Screening call: Let’s chat and see if we’re a match

3. Meet your future manager and team: See who you’ll be working closely with.

4. Personality and cognitive test: Let’s learn more about you.

5. Meet our talent partner and your future manager once more: Get feedback on your test results.

6. Time to sign the contract: We’re ready to welcome to BEC!

If you have any questions related to the position, please contact Natalia Cendrowska

Make us aware of your talent  

We are an equal opportunities employer. We hire top talent regardless of race, religion, color, national origin, sexual orientation, gender identity, and age. We encourage all qualified candidates to apply. See our full list of vacancies at https://www.bec.dk/en/vacancies/

You can also learn more about BEC by browsing our company culture book: wearebec.pdf