Experience Lead Customer & Category Mass Markets

Experience Lead Customer & Category I Mass Markets

Within the Consumer & Customer Experience Platform, we are more than just a technology delivery engine, we are pioneers in transforming consumer health through innovative and scalable digital solutions. Our mission is clear: to place the consumer at the heart of everything we do, empowering a diverse range of stakeholders—including healthcare professionals, pharmacies, customer and category teams, and retailers—to achieve their health goals.

As an Experience Lead Customer & Category, you will own and drive multiple strategic products across key markets including the US and UK working closely with the respective customer and category teams. Your portfolio includes critical areas such as sales planning & execution, trade management, and retail execution —essential components of our Consumer Health business. You will set a strategic vision, lead cross-functional squads, and harness cutting-edge AI.

Key Responsibilities:

• Own end-to-end product lifecycle in and craft a compelling product vision aligned with business goals in sales planning & execution, trade management, and retail execution.

• Identify areas to disproportionally drive value through leveraging AI and data-driven insights to design personalized experiences that meet diverse user needs.

• Prioritize and manage product backlogs, leading Agile squads to meet clear 90-day outcome goals.

• Apply Design Thinking to validate solutions through usability, feasibility, and value testing.

• Drive continuous improvement of Agile delivery processes and foster a culture of innovation.

• Partner closely with engineering, UX/design, marketing, and business stakeholders to align roadmaps and accelerate delivery.

• Communicate product vision and technical concepts clearly to both technical and non-technical audiences.

• Mentor and inspire team members, promoting best practices in product management and user experience.

• Work with engineers to simplify architecture, focusing on composability, reusability, and scalability in line with our IMPACT framework.

Required Qualifications:

• Bachelor's degree in Computer Science, Engineering or similar filed, OR a minimum of 4 years equivalent practical experience in lieu of a Bachelor's Degree;

• Certified Scrum Product Owner (CSPO), Product Management Professional (PMP) or any other equivalent certification;

• AI related certifications such as "AI Product Manager Nanodegree - Udacity" or "AI for Product Managers - Product School;"

• 8 or more years of experience as a product manager with at least 2 years of experience with Agile development and DevOps; At least 2 years of working experience in the US

• Minimum of 3-5 years experience in with Telus / Exceedra, Anaplan and or Blue Yonder or equivalent

• Experience within one of the top consumer goods companies or in one of the larger consumer goods startups with a focus on excelling in user experience through technology in sales planning & execution, trade management, and retail execution;

• Ability to focus on user experience and product usability, ensuring that solutions are intuitive, accessible, and meet customer needs;

• Experience with Design Thinking Methodology as well as in UI development

• Familiarity with tools such as Figma and Visio;

• Excellent communication and interpersonal skills, with the ability to communicate technical concepts to non-technical stakeholders;

• Strong leadership and team management skills, with the ability to inspire and motivate team members;

• Strong analytical and problem-solving abilities, with a focus on delivering innovative solutions;

• Ability to work effectively in cross-functional teams and build strong relationships with stakeholders;

• Ability to continuously learn and apply new advancements in technology and (Gen) AI.

What do We offer:

• A flexible, hybrid work model

• Great workplace in a new modern office in Warsaw

• Career development, 360° Feedback & Mentoring programme

• Wide access to professional development tools, trainings, & conferences

• Company Bonus & Reward Structure

• VIP Medical Care Package (including Dental & Mental health)

• Holiday allowance ("Wczasy pod gruszą")

• Life & Travel Insurance

• Pension plan

• Co-financed sport card – FitProfit

• Meals Subsidy in Office

• Additional days off

• Budget for Home Office Setup & Maintenance

• Access to Company Game Room equipped with table tennis, soccer table, Sony PlayStation 5 and Xbox Series X consoles setup with premium game passes, and massage chairs

• Tailored-made support in relocation to Warsaw when needed

Please send your CV in English

You feel you do not meet all criteria we are looking for? That doesn't mean you aren't the right fit for the role. Apply with confidence, we value potential over perfection. 

        WORK LOCATION: WARSAW AL. JEROZOLIMSKIE 158