IT Project Manager (ITSM Implementation)

We are looking for an experienced IT Project Manager to lead the implementation of an IT Service Management (ITSM) platform in a multi-company environment. The role includes managing the full project lifecycle, coordinating multiple stakeholders and ensuring successful rollout across the organization.

Your responsibilities

• Managing the full ITSM implementation lifecycle

• Creating and maintaining project schedules and delivery plans

• Managing scope, budget, risks and change management

• Preparing and maintaining project documentation (Project Charter, communication plan, risk plan)

• Ensuring project delivery aligned with PRINCE2 / PMI / Agile methodologies

• Managing stakeholders across multiple companies

• Leading Steering Committees, project status meetings and workshops

• Reporting project progress to PMO, CIO and executive stakeholders

• Coordinating work of technical, process and vendor teams

• Organizing and supervising SIT and UAT testing

• Coordinating rollout across multiple entities

• Preparing and overseeing go-live and hypercare phase

• Managing integrations with systems such as CMDB, Active Directory, ERP and monitoring tools

Requirements

• 10+ years of experience managing IT projects

• Experience delivering projects in complex or multi-company environments

• Strong knowledge of project management methodologies (PRINCE2 / PMI / Agile)

• Understanding of ITIL / IT Service Management concepts

• Experience with system integration projects

• Ability to communicate with executive-level stakeholders

• Strong decision-making and problem-solving skills

Nice to have

• Certifications: PMP, PRINCE2 Practitioner, AgilePM, PMI-ACP

• Experience implementing ITSM platforms

• Experience managing enterprise transformation projects