Technical Product Manager

Technical Product Manager – CSP

Join us as a Technical Product Manager to lead innovation within our scalable service management and assurance systems tailored for the communication service providers (CSP) market. Be a vital part of a pioneering Polish company at the forefront of IoT/device management solutions, trusted by tier-1 telcos like Orange and Vodafone, facilitating Internet connectivity for millions globally.

Your role: 

As a Technical Product Manager, you will bridge the gap between the business and technical worlds, ensuring that product development aligns with user needs, business objectives, and technical feasibility. You'll thrive in a dynamic environment and play a key role in driving product success.

Key responsibilities

• Whitebox understanding of the product and technical analysis - PdM goes under the hood of the system: analyses logs, APIs, architecture, service dependencies, queues and data flows to understand the impact of functional changes on the backend and operating system of the product

• Daily technical cooperation with engineering - you are a partner for developers: refines scenarios, participates in refinements, discusses architecture, assists in decisions regarding solutions and trade-off qualifications

• Understanding and co-creating dimensioning and performance - you actively participate in sizing for customers (how many instances? what throughput?), understands HW/SW limitations, and predicts the impact of new features on system load and operating costs

• Being the go-to person in the organisation in the product area - answering questions from sales, support, presales, marketing and CPE partners — because you know both the product architecture and its applications at operators best

What makes you an ideal candidate

• Strong technical background, preferably with a Bachelor's degree or higher in engineering, ICT, or IT

• You focus on meaningful results rather than just delivering features

• You excel at finding simple solutions to complex needs, ensuring top-notch experiences

Your skills and experience

• Knowledge of networks allowing for a practical understanding of device management protocols, e.g. CWMP (TR-069 USP, TR-369 USP), SNMP

• Whitebox understanding of distributed systems and backend architecture

• Practical knowledge of network protocols and IP stack

• Ability to assess the impact of functions on performance and capacity planning

• Experience working hand-in-hand with developers on technical solutions

• Proven track record of leading software products from concept to market with a knack for exploring new opportunities

• Exceptional communication, negotiation, and relationship-building skills across all levels

• Excellent English skills to navigate complex tech discussions

Bonus points for

• Experience with B2B products

• Experience in the Telco industry (knowledge of eTOM)

• Understanding of networking, network protocols, and software architectures

• Hands-on experience with product marketing

• Conducting in-depth market research and analysis to identify emerging trends, competitive landscapes, and customer needs

Why work with us

• Our goal is to inspire people more than manage them. We want our teams to do what is best for our products. This, in turn, generates a sense of responsibility which drives us to do great work

• A dream team is one in which all of your colleagues are extraordinary at what they do and highly effective working together. We model ourselves on a professional sports team, not a family. A family is about unconditional love. A dream team is about pushing yourself to be the best possible teammate. Dream teams are about performance, not seniority or tenure

• Our customers depend on the reliability of our products to generate revenue in their business. The telco industry is ever-growing and needs us to support that growth

• A team of highly skilled and humorous colleagues

• Access to the best tools and equipment available in the market

• A MacBook Pro / ThinkPad with 2 monitors

• Company events and team building activities

• Flexible working hours/remote work when you need it

• Training and conferences

• Onsite gym and chillout space

• Multisport card

• Medical care

• Kitchen full of snacks and treats (including Good Lood ice cream)

• Car parking area and bike room

• A relaxed work atmosphere – no dress code, no open space

If you're a team player who thrives on collaboration and innovative problem-solving, we can't wait to meet you!