Junior Technical Support Engineer

About Aptvision

APTVISION is a company offering innovative software in the medical sector, specialising in managing patient visits. Our radiology system is used in many hospitals and clinics across Europe, in countries such as England, Ireland, Hungary and Poland, and our online appointment booking system is the leading system in Northern Ireland for booking vaccinations. Due to the dynamic development of our company, we need to expand our team with more talented people!

Overview of the role

As a Junior Technical Support Engineer you will be working in the DB team to provide high-quality technical L2 support of our software for multinational clients’ IT teams. Your work will involve working with databases to troubleshoot and resolve system problems as well as configuring the system, performing changes in the system, etc.

Responsibilities

• Providing high-quality technical L2 support of our software for multinational clients’ IT teams
• Taking ownership of customer and technical issues, providing timely resolution and high level response
• Troubleshooting technical challenges and resolving them using database
• Writing database queries updates / inserts / deletes and DB scripts
• System configuration
• Performing CABs under the supervision
• Participating in daily standups and taking ownership of assigned tasks
• While the role evolves: writing DB backup and rollbacks, writing DB migrate scripts, supporting DB parts of projects, preparing scrits and configuration for a pre-designed solution, supporting DB migrate release preparation.

Requirements

• Great analytical and problem solving skills with attention to details  
• Proficiency in Excel is required and SQL knowledge is an advantage  
• Ability to work on your own with little supervision 
• Fluent English
• Graduate, or last year student with desire to work in IT company and learn databases
• Availability to work between 10:00 and 18:00

We offer

• DB training and mentoring
• Wide development opportunities in an international and rapidly growing organisation
• Possibility to work in English with international colleagues and clients
• Participation in ambitious and innovative projects that improve the work of the medical sector
• Work-life balance,
• Non-wage benefits (including: Multisport card and group life insurance), good working atmosphere and integration meetings