Service Management Lead

Service Management Lead – Europe (Risk & Compliance Technology)

📍 Kraków, Poland | 2 days per week in the office
📄 Permanent employment contract | Direct employment with the Client

For our Client – a global financial institution operating across international markets and delivering strategic technology initiatives within Risk & Compliance – we are looking for an experienced professional to join as a Service Management Lead responsible for the European region.

This role combines leadership, operational accountability, and real impact on the stability and evolution of a complex technology landscape within a large-scale enterprise environment.

Key Responsibilities

• Lead and develop the Service Management organization in Europe, setting high standards for quality and delivery

• Own and oversee Incident, Problem, and Change Management processes (during European business hours, with on-call support when required)

• Drive cost optimization and reduce manual effort (TOIL) through automation initiatives

• Collaborate closely with DevOps, development, and infrastructure teams to ensure system stability and rapid recovery

• Enhance monitoring capabilities and proactively manage vulnerabilities

• Support change portfolio definition and execution

• Ensure compliance with internal standards and regulatory requirements

• Build a high-performing, engaged team culture focused on ownership and continuous development

Requirements

• Several years of experience in a Service Management Lead / Architect role or managing delivery in complex technology environments

• Strong knowledge of ITSM practices and experience working with global stakeholders

• Experience in cloud environments (GCP, AWS, Azure or similar)

• Solid understanding of DevOps principles and collaboration with engineering teams

• Experience within large enterprises operating complex system landscapes

• Ability to operate effectively in high-pressure and crisis situations

• Strong communication and stakeholder management skills

• Technical education (or equivalent practical experience)

• Experience with ServiceNow is an advantage

What the Client Offers

• Stable, permanent employment (employment contract)

• Real impact on technology operations within a global organization

• International, expert-level working environment

• Career growth opportunities within a large financial institution

• Hybrid work model – 2 days per week in the Kraków office

Why apply for an Antal job offer?

When your application is successful, you will be supported by a dedicated Consultant who will stay in regular contact with you (via email or phone), help you prepare for interviews with your future employer, and ensure a smooth and professional recruitment process.

About Antal

Antal is a leading recruitment and HR advisory company, present in Poland since 1996 and later expanded to the Czech Republic and Hungary. Across the CEE region, we employ around 150 professionals who deliver a full range of services – from specialist and executive recruitment, employee outsourcing and HR consulting, to employer branding and market research.

Our division-based structure combines deep industry expertise with functional specialisation, enabling us to provide tailored solutions for companies in every sector. We act as a trusted partner for both employers and candidates, sharing our knowledge and guiding them through every stage of the talent journey. We connect exceptional people with the right opportunities and help organisations build successful teams.

Discover our latest job openings: https://en.antal.pl/candidates
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