IT Client Management Engineer

Role Description:

We are seeking a highly skilled IT Client Management Engineer to join our Client in Kraków. This pivotal role involves managing and supporting our Global Microsoft platform. As a member of the Client Management team, your responsibilities will include the creation, maintenance, and distribution of system images, software package development, and configuration management, all while ensuring system security. You will also assist the service desk team in resolving desktop and application issues, and conduct research to evaluate software and hardware technologies based on business requirements. Key duties include ensuring compliance with policies and procedures such as Incident Management, Request Fulfillment, and Change Management processes, maintaining optimal health and performance of Microsoft infrastructure, and managing device provisioning using Windows Autopilot service. Further responsibilities encompass application lifecycle management, operating system and application patch management, enterprise-wide printing solutions management, and participation in IT standardization projects. You will also be tasked with identifying and resolving issues, managing incident, problem, and change request tickets, supporting Service Desk and Field Support, and enhancing user satisfaction with IT services.

Company Description:

Our Client is a leader in the IT sector, committed to excellence and innovation. Their corporate culture fosters an environment of continuous learning and development, where each team member is valued for their unique contributions. They operate in a dynamic sector, adapting swiftly to technological advancements to meet the needs of our clients globally.

Requirements:

• 5 years of experience as an IT engineer or technician.
• Proficiency in client desktop support, IT operations tasks, and administration and management of MS BitLocker.
• University degree in IT or a related technical field.
• Experience in antivirus solution administration and maintenance, Windows patching using WSUS, MEMCM, and Intune.
• Skill in administering Windows Server and macOS devices.
• Working knowledge of Microsoft technologies including PowerShell, VB scripting, Active Directory, DHCP, DNS, and GPO.
• Basic understanding of networking, Office 365, and Microsoft Cloud products.
• Ability to use Microsoft Office applications for support, reporting, and documentation.
• Familiarity with ITIL principles.
• Fluent English communication skills.

What We Offer:

• Competitive salary range commensurate with experience.
• Comprehensive benefits package including health insurance, retirement plans, and paid time off.
• Opportunities for professional development and career advancement.
• A supportive and collaborative work environment.