Support Engineer

Altimetrik Poland is a digital enablement company. We deliver bite-size outcomes to enterprises and startups from all industries in an agile way to help them scale and accelerate their businesses. We are unique in Poland's IT market. Our differentiators are an innovation-first approach, a strong focus on core development, and an ability to attack the challenging and complex problems of the biggest companies in the world.

We are looking for Support Engineer for our customer- global leader in digital payments, enabling fast, secure, and reliable transactions for individuals and businesses in over 200 countries.

Responsibilities:

• Provide Level 3 technical support for all PPT products, ensuring high availability and performance.
• Participate in a 24/7 on-call rotation and respond to production incidents with urgency and ownership.
• Perform in-depth troubleshooting and root cause analysis of production issues across infrastructure, middleware, and application layers.
• Utilize tools like Splunk, Prometheus, Grafana to monitor application logs, analyze metrics, set up dashboards, and configure alerts.
• Support and maintain VM-based environments, ensuring system stability and optimal performance.
• Leverage Kafka and Cassandra expertise to support distributed data systems and messaging infrastructure.
• Write and maintain automation scripts (Python and/or Bash) for recurring tasks and system diagnostics.
• Follow Agile methodologies and collaborate with development teams during analysis, design, coding, and unit testing phases of projects.
• Offer architectural guidance to engineering teams, focusing on system resiliency, performance, cost optimization, and operational efficiency.

And if you possess...

• 5+ years of experience in a production support or site reliability role.
• Proven experience with troubleshooting and debugging complex systems.
• Proficient in monitoring tools such as Grafana, Prometheus, and Splunk.
• Hands-on experience with Kafka, Cassandra, and VM-based systems.
• Strong scripting skills in Python and/or Bash.
• Understanding of Agile development practices and CI/CD pipelines.
• Excellent communication and collaboration skills, especially during incident handling and cross-functional coordination.
• Strong analytical skills with attention to detail and a proactive mindset.
• Experience working in a SaaS or cloud-native environment.
• Exposure to containerized environments (Docker/Kubernetes) is a plus.
• Familiarity with incident management tools like PagerDuty, ServiceNow, or Opsgenie.

We work 100% remotely or from our hub in Kraków.

🔥We grow fast.

🤓We learn a lot.

🤹We prefer to do things instead of just talking about them.

If you would like to work in an environment that values trust and empowerment... don't hesitate, just apply!