Senior Support Engineer (Russian speaker)

Altimetrik Poland is a digital enablement company. In an agile way, we deliver bite-size outcomes to enterprises and startups from all industries, to help them scale and accelerate their businesses. We are unique in Poland's IT market. Our differentiators are an innovation-first approach, a big focus on core development, attacking challenging and complex problems of the biggest companies in the world.

For our client from the financial sector, we are looking for a Senior Support Engineer (Russian speaker).

Responsibilities:

• Online consultation for corporate customers (international and local) on operational issues of EFT POS Terminal networks and software solutions (jira-tickets, email, phone). Android Apps and Proprietary Platform Apps for EFP POS terminals, Server software on Windows and Linux OS. 
• Software deployment missions (remote and onsite – international trips).  
• Software delivery: packages preparation, configuration and delivery via online tools. Maintenance of SW releases repository. 
• Technical support on Integration projects (ECRs, petrol/fleet, vending machines, transportation etc) including requirements analysis, test equipment setup, integration tests on site.
• Training sessions for customers on our solutions (remote and onsite). 
• Technical support for customers during UAT process, managing the reports of Issues & Requirements. 
• Technical support for L3 certifications with payment systems (MasterCard, VISA etc.). Interaction with payment systems. 
• Execution of L3 Certifications (MasterCard, VISA, AmEx, UPI) as professional service for customers. 
• Investigation of complex technical issues coming from the field, interaction with Central team.
• Reports to development team: bug & issues, field experience, new requests for improvement. 
• Building & maintenance of test environment SW/HW needed for Support ecosystem, administration of certification tools and security tools. 
• Proactive interaction with customers: information on new SW deliveries, roadmaps. 
• Providing actual SW packages to operation team for terminal customization procedures. 
• Estimation of Support work for projects tasks on planning phase, definition of Support scope.  
• Trainings for Support Engineers, mentoring of new joiners, participation in knowledge transfer between teams. 
• Participation in projects expertise and Poof-of-Concept tasks. 
• Cooperation with Development and Technical Support teams. 

If you possess...

• Good communications skills (English + Russian).
• Engineering mindset, capability to perform technical investigations and testing.
• 5+ years of hands-on experience in technical support of desktop applications and client-server systems.
• Good knowledge of software administration and understanding of software development lifecycle.
• Good knowledge on administrating of Windows, base knowledge of Linux.
• Good understanding of wireless communication, USB/RS232 connection principals.
• Base knowledge on communication equipment: modems, switches/routers.
• Good internetworking knowledge: TCP/IP, Eth framing, SSL/TLS, HTTP/HTTPS, VPNs.
• Experience with diagnostic tools, Wireshark.
• Base cryptography knowledge (symmetric/asymmetric).
• Experience in creating and updating of technical documentation.
• Experience in Jira, Confluence, bug tracking systems.
• Knowledge of payment transactions principals.
• Base knowledge of EMV technology.
• Base knowledge of financial protocols.
• Base SQL knowledge (MS SQL, MySQL), experience in database administration.
• Good knowledge of EMV technology and financial transaction protocols.
• Understanding of PCI requirements and payment systems requirements.

Nice to have:

• Base knowledge of any programming language (C/C++/Java/Pyton). 

...then we are looking for you!

🔥We grow fast.

🤓We learn a lot.

🤹We prefer to do things instead of just talking about them.

If you like to work in an environment that values trust and empowerment... don't hesitate, just apply!