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  • Senior Support Engineer (Russian speaker)

    Senior Support Engineer (Russian speaker)

    Gdańsk
    Type of work
    Full-time
    Experience
    Senior
    Employment Type
    Permanent, B2B
    Operating mode
    Remote

    Tech stack

      Windows

      advanced

      Russian

      advanced

      TCP/IP

      advanced

      HTTPS

      advanced

      VPN

      advanced

      Confluence

      advanced

      Jira

      advanced

      English

      advanced

      Linux

      regular

      SQL

      nice to have

    Job description

    Online interview

    Altimetrik Poland is a digital enablement company. In an agile way, we deliver bite-size outcomes to enterprises and startups from all industries, to help them scale and accelerate their businesses. We are unique in Poland's IT market. Our differentiators are an innovation-first approach, a big focus on core development, attacking challenging and complex problems of the biggest companies in the world.


    For our client from the financial sector, we are looking for a Senior Support Engineer (Russian speaker).


    Responsibilities:

    • Online consultation for corporate customers (international and local) on operational issues of EFT POS Terminal networks and software solutions (jira-tickets, email, phone). Android Apps and Proprietary Platform Apps for EFP POS terminals, Server software on Windows and Linux OS. 
    • Software deployment missions (remote and onsite – international trips).  
    • Software delivery: packages preparation, configuration and delivery via online tools. Maintenance of SW releases repository. 
    • Technical support on Integration projects (ECRs, petrol/fleet, vending machines, transportation etc) including requirements analysis, test equipment setup, integration tests on site.
    • Training sessions for customers on our solutions (remote and onsite). 
    • Technical support for customers during UAT process, managing the reports of Issues & Requirements. 
    • Technical support for L3 certifications with payment systems (MasterCard, VISA etc.). Interaction with payment systems. 
    • Execution of L3 Certifications (MasterCard, VISA, AmEx, UPI) as professional service for customers. 
    • Investigation of complex technical issues coming from the field, interaction with Central team.
    • Reports to development team: bug & issues, field experience, new requests for improvement. 
    • Building & maintenance of test environment SW/HW needed for Support ecosystem, administration of certification tools and security tools. 
    • Proactive interaction with customers: information on new SW deliveries, roadmaps. 
    • Providing actual SW packages to operation team for terminal customization procedures. 
    • Estimation of Support work for projects tasks on planning phase, definition of Support scope.  
    • Trainings for Support Engineers, mentoring of new joiners, participation in knowledge transfer between teams. 
    • Participation in projects expertise and Poof-of-Concept tasks. 
    • Cooperation with Development and Technical Support teams. 



    If you possess...

    • Good communications skills (English + Russian).
    • Engineering mindset, capability to perform technical investigations and testing.
    • 5+ years of hands-on experience in technical support of desktop applications and client-server systems.
    • Good knowledge of software administration and understanding of software development lifecycle.
    • Good knowledge on administrating of Windows, base knowledge of Linux.
    • Good understanding of wireless communication, USB/RS232 connection principals.
    • Base knowledge on communication equipment: modems, switches/routers.
    • Good internetworking knowledge: TCP/IP, Eth framing, SSL/TLS, HTTP/HTTPS, VPNs.
    • Experience with diagnostic tools, Wireshark.
    • Base cryptography knowledge (symmetric/asymmetric).
    • Experience in creating and updating of technical documentation.
    • Experience in Jira, Confluence, bug tracking systems.
    • Knowledge of payment transactions principals.
    • Base knowledge of EMV technology.
    • Base knowledge of financial protocols.
    • Base SQL knowledge (MS SQL, MySQL), experience in database administration.
    • Good knowledge of EMV technology and financial transaction protocols.
    • Understanding of PCI requirements and payment systems requirements.


    Nice to have:

    • Base knowledge of any programming language (C/C++/Java/Pyton). 


    ...then we are looking for you!

    🔥We grow fast.

    🤓We learn a lot.

    🤹We prefer to do things instead of just talking about them.

     

     

    If you like to work in an environment that values trust and empowerment... don't hesitate, just apply!

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