Application Support Lead

Why us?

We are part of the ALTEN Group – a leading European provider of engineering and technology consulting services. Over 30 years, we have become a major technology partner for many global clients, with more than 57 400 employees (88% of whom are engineers), in 30 countries around the world. We support our clients’ growth strategies in innovation, R&D and information systems, with revenues exceeding €4,069 billion.

We were awarded the title of Great Place To Work 2023 and the „Ethics Standard Advocate” award from the United Nations Global Compact Network Poland.

Our motto is – „You Grow, We Grow!”

Join ALTEN Polska and let’s grow together!

Location: Warsaw, Łódź, Tricity (Gdańsk, Gdynia, Sopot)

Key Responsibilities:

• Design and implement automation features for more efficient and secure application portfolio management.
• Ensure all security aspects are in place and aligned with our processes.
• Prepare and maintain technical documentation about all services and environments which are in scope of Application Support team
• Provide technical expertise on complex technical issues and also guide team members in solving technical problems and issues.
• Guide other team members and project stakeholders to ensure the content of deliverables is accurate, optimised and secured .
• Be proactive and engaged in every initiative related to KYC technical domain.
• Make recommendations for technology infrastructure, software and equipment
• Be point of contact for KYC System Team for all technical aspects.
• Be point of contact for Test Team to provide potential inputs for the design and construction of test cases and scenarios related both non-functional and functional requirements.
• Drive and coordinate maintenance activities such as: software upgrade, licence renewals, hardware ordering and decommissioning, patching and vulnerability process, etc...
• Maintain system availability and sufficient level of IT support

Requirements:

• Have a strong technical and leadership background
• Are creative and innovative with strong problem-solving skills
• Have experience in working international and with multicultural awareness
• Have direct focus toward customers
• Have drive to achieve goals
• Are eager to learn and follow new technologies
• Have 3+ years’ experience managing ITIL Service operation processes (inc. event management, incident management, problem management, request fulfilment)
• Have 3+ years’ experience managing ITIL Service transition processes (inc. change management)
• Understand the concept of continuous integration and deployment pipelines (Bamboo, Jenkins, Ninjago)
• Have focus on continues improvement of service provided by the team
• Have competency to understand architecture and IT solution design documents

We offer:

• A full-time contract (B2B also possible)
• Stable and long-term cooperation
• Well-defined career path at the European leader in engineering & IT consulting
• Participation in company conferences, trainings, workshops, integration meetings, etc.
• Certification and training opportunities
• Opportunity to relocate and work in different ALTEN Polska branches
• After completion of the project, opportunity to engage in a subsequent one within the company.
• Introduction and cooperation with dedicated Business Development Manager

Benefits:

• Medicover medical care
• Medicover dental care
• edicover Benefits platform / Medicover Sport card
• Employee referral program
• Layette for a newborn employee’s child
• Group life insurance
• Pension scheme

Do not hesitate and join our team!

NOTICE: We kindly inform you that we will contact the selected people.