Application Administrator

Application Administrator

Location: 

Warszawa, PL, 00-841 Poznań, PL, 61-569

Company:  Allegro sp. z o.o.

Team:  Technology

Contract Type:  Employee

As an Application Administrator in the DAX Support team, you will join a department that acts as a strategic partner for all Allegro 1P areas, including Business, Finance, Customer Experience, and Operations. We provide tailored software solutions (primarily based on Microsoft DAX ERP and WMS) that enable and enhance business and operational processes.

Your mission will be to serve as the first point of contact for our business partners, ensuring the stability of daily operations while actively contributing to further technical development of systems and processes.

Your main responsibilities:

• Support business partners in an efficient and effective way by sharing knowledge, analysing and providing timely resolution for support tickets and actively participating in incident management.

• Be a trusted partner - apply your expertise to deliver high quality solutions and thoughtful answers.

• Cooperate with 2nd line support teams to properly escalate issues and actively drive knowledge transfer between teams.

• Evaluate the technical feasibility and set priority for low- to medium-complexity system development needs.

• Cooperate with software developers in order to design, test and implement high-quality solutions for those needs.

• Improve applications and processes in compliance with functional and technical designs.

• Facilitate technical integrations between DAX and external partners through API.

• Monitor system performance, proactively address risks and bottlenecks within process or system throughput.

• Provide diligent on-duty. 

• Produce clear and structured documentation for end-users.

This is the right job for you if:

• You have a University degree (Logistics, Finance or EECS - Electrical Engineering and Computer Science )

• You’re fluent in English (min. B2) and Polish (C1)

• You’ve worked in Retail or at least have an understanding of basic retail terminology

• You’ve been working within Microsoft DAX2012 and/or Microsoft D365 F&O

• You’re knowledgeable with financial processes within ERP-class systems (experience working in- or cooperating directly with Finance departments would be an advantage)

• You have some experience working with Microsoft Azure and/or Google Cloud Platform 

• You know what SOAP and REST APIs are AND you’re able to read the API documentation

• You like working with and helping people and you display strong communication and cooperation skills 

• You’re a fast learner

• You’re able to manage your time and workload independently

• Basic skills in reading/writing code (ie. SQL) is nice to have, as well as ITIL Foundations certification

What we offer:

• Flexible working hours in the hybrid model (4/1) - our hours can start between 7:00 a.m. and 10:00 a.m. We also have 30 days of occasional remote work.

• Annual bonus based on your annual performance and company results.

• Well-located offices (with e.g. fully equipped kitchens, bicycle parking, terraces full of greenery) and excellent work tools (e.g., raised desks, ergonomic chairs, interactive conference rooms).

• A 16" or 14" MacBook Pro or corresponding Dell with Windows (if you don't like Macs) and all the necessary accessories.

• A wide selection of fringe benefits in a cafeteria plan - you choose what you like (e.g., medical, sports or lunch packages, insurance, purchase vouchers).

• English classes that we pay for related to the specific nature of your job.

• A training budget, inter-team tourism (more here), hackathons, and an internal learning platform where you will find multiple trainings.

• An additional day off for volunteering, which you can use alone, with a team, or with a larger group of people connected by a common goal.

• Social events for Allegro people - Spin Kilometers, Family Day, Fat Thursday, Advent of Code, and many other occasions we enjoy. And that's just the beginning! You can read more about the benefits here.#goodtobehere means that:

• You will join a team you can count on - we work with top-class specialists who have sharing knowledge and experience in their DNA.

• You will love our level of autonomy in team organization, the space for continuous development, and the opportunity to try new things. You get to choose which technology solves the problem and you are responsible for what you create.

• You will value our Developer Experience and the full platform of tools and technologies that make creating software easier. We rely on an internal ecosystem based on self-service and widely used tools such as Kubernetes, Docker, Consul, GitHub, and GitHub Actions. Thanks to this, you can contribute to Allegro from your very first days on the job.

• You will be equipped with modern AI tools to automate repetitive tasks, allowing you to focus on developing new services and refining existing ones (also leveraging AI support).

• You will create solutions that will be used (and loved!) by your friends, family and millions of our customers.

• You will meet the Allegro Scale, which starts with over 1000 microservices, an open-source data bus (Hermes) with 300K+ rps, a Service Mesh with 1M+ rps, tens of petabytes of data, and production-used machine learning.

• You will become part of Allegro Tech - We speak at industry conferences, cooperate with tech communities, run our own blog (it's been over 10 years!), record podcasts, lead guilds, and we organize our own internal conference - the Allegro Tech Meeting. We create solutions we love (and can) to talk about! Send us your CV and… see you at Allegro!