EMEA IT Service Desk Specialist with Italian

We’re looking for two a talented EMEA / IT Service Desk Specialists for our EMEA IT Service Desk team at Aliaxis. 

Our ideal candidates will have good literacy in Italian, backed with solid IT Service Support background (2 years minimum), preferably in international company. We are offering Hybrid work, but it is suggested being located near Wroclaw, Poland where we have our IT Hub located.

Interested in working with us? Please apply directly or read below for more details. 

Company description 

Aliaxis is a leading technology company that designs sustainable, easy to install, and innovative fluid management solutions. Over 15,000 people have selected to work for us in more than 40 countries, meeting our customers’ most demanding needs for pipes and fitting systems in building, infrastructure, industrial and agriculture sectors. 

As part of our commitment to sustainability, we are focused on increasing the percentage of recycled content in our products and reducing the carbon footprint of our manufacturing processes. 

We are looking for passionate people that want to be part of our journey and embrace the behaviors that we at Aliaxis stand for: 

• We Dare to challenge the status quo, to innovate and to learn fast, 
• We Care for the environment, our customers and each other, 
• We Deliver by taking accountability for our decisions and actions. 

Aliaxis is privately owned, with its global headquarters in Brussels, Belgium. 

Job description 

Reporting to IT Service Dest manager the IT Service Desk Specialist will play a key role in our EMEA IT Service Desk team. The role is based in Aliaxis EMEA IT Hub, Wroclaw, ul. Powstańców Śląskich 9 and will require no travelling across the region. 

Key Accountabilities 

Operate as a Service Desk agent and complete all IT Service Desk operations to achieve highly positive outcomes for the EMEA user community.

Requirements 

• Exceptional communication skills, fluency in English, Italian
• Polish or Spanish language is a strong plus
• A strong foundation in IT fundamentals and a passion for technology.
• Experience in IT Customer Service (preferably 2 years plus).
• Excellent problem-solving skills and the ability to think on your feet.
• ITIL Service Management ideally v4 Foundation level or desire/aptitude to complete training.
• Ideally experience in supporting tasks within IT General Controls for User Access management, software license management, etc.

What We Offer

• Dynamic Work Environment: Be part of a fresh, energetic team set to redefine IT support across the EMEA region.
• Learning & Development: Continuous learning opportunities with access to the latest technologies and training programs.
• LinkedIn Learning platform access.
• Career Advancement: Clear paths for professional growth and advancement within a global company.
• Competitive Compensation: Attractive salary package with benefits tailored for your well-being and work-life balance.
• Benefits: Cafeteria System including Multisport card
• Social Fund (Holiday and Christmas)
• Hybrid work schedule / working from office (Powstanców Śląskich 9 street, Wroclaw).

Are you the one we are looking for? Join our growing team! 

We offer a unique opportunity to join a Belgian global company with a very international & collaborative culture that is transforming dynamically and that is committed to its future growth, service excellence and employee engagement. Next to a competitive salary and benefits package, we offer an impactful role and real growth opportunities.  

Aliaxis is proud to be an equal opportunity employer who welcomes candidates and employees from all backgrounds. We are committed to building and investing in a culture of belonging, where all our employees feel empowered, can be their true selves and are able to bring their best ideas forward and contribute to the company’s “Growth with Purpose” strategy. 

For us, equity and belonging start already at the application step: whether it's offering flexibility in scheduling interviews, or ensuring a supportive and inclusive environment, we strive to remove barriers and create equal opportunities for all applicants. Should you have specific needs, please do not hesitate to let us know and we will do our best to accommodate. 

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Note to agencies: Please kindly abstain from sending us candidates either directly to HR or to one of your contacts within the company. Thanks!