Senior Software Engineer - AirHelp+ Product

Build systems at global scale. Ship daily. Own real impact.

At AirHelp, we help millions of airline passengers worldwide receive the compensation they deserve. We’re looking for a Senior Software Engineer who thrives on speed, ownership, and building products that matter.

This isn’t a “feature factory” role. You’ll take end-to-end responsibility for technical challenges that directly shape both the experience of millions of users and the productivity of our teams. If you’re motivated by shipping fast, solving real problems, and seeing the results of your work immediately, this is the place for you.

Join our product engineering team to build impactful features used by travelers worldwide to manage their journeys and navigate disruptions through our mobile app. We are looking for a skilled engineer who thrives in a collaborative environment and is eager to work across a variety of modern backend stacks to power our AirHelp+ product and mobile app experience.

What you can expect from us:

• Opportunity to build high-impact features for the AirHelp+ subscription and our mobile app backend that directly improve the travel experience for millions.

• Culture that promotes good engineering practices, high-quality code, and continuous improvement.

• Daily deployments to production, ensuring fast impact and iterative development.

• Access to a modern tech stack and a variety of functional areas, including:

  • Backend: Ruby/Rails, Golang, Python, Node.js

  • Frontend: React, JavaScript, TypeScript

  • Databases: PostgreSQL

  • Infrastructure: AWS, Docker, Kubernetes, Terraform

  • Monitoring & Testing: ELK/Grafana, Sentry, CI/CD tools

    
    

What you’ll drive:

• Build new services and enrich existing ones to enhance our core product offerings.

• Write clean, scalable, and maintainable code that performs reliably within our cloud infrastructure.

• Design robust solutions architecture and proactively propose technical improvements.

• Promote best engineering practices and maintain high coding standards within the team.

• Actively participate in all stages of the software development lifecycle, from initial ideation to production deployment.

• Provide constructive feedback through code reviews and support the technical growth of your peers.

• Directly impact the product direction by contributing technical insights to the roadmap.

  
  

What you’ll deliver in your first year:

• Launch the Fast Track voucher system for AirHelp+ members to provide guaranteed, proactive value on every trip regardless of flight disruptions.

• Implement new add-on features to allow subscribers to purchase per-trip coverage for companions and increase protection density.

• Scale the flight automation ecosystem by building multi-inbox synchronization for Gmail and Outlook alongside historical delay performance statistics.

• Overhaul the mobile onboarding and notification systems to drive user activation and deliver personalized journey alerts for travelers and observers.

• Deploy persistent Live Updates and Live Activity refreshes to ensure travelers have real-time, offline-ready flight status throughout their entire journey.

What sets you apart:

• Software engineer (Full stack or Backend focus) with 5+ years of experience in building production-grade software.

• Polyglot mindset with proficiency in modern backend stacks; while Ruby on Rails is our core, we welcome experts in Golang, Python or Node.js who are eager to adapt and master new languages.

• Technical depth in backend infrastructure with strong experience in API contracts, background job processing, and messaging systems.

• Pragmatic approach to frontend as a backend-leaning expert who is comfortable navigating React/TypeScript environments to deliver end-to-end features.

• Architectural intuition and the ability to apply modern design patterns to solve real-world travel tech challenges and data pipelines.

• Startup mindset characterized by a hands-on, iterative approach that focuses on delivering user impact through rapid development.

• Proficiency in leveraging AI-assisted development tools to increase coding efficiency, debugging speed, and overall productivity.

• Curiosity for the travel tech domain and the challenge of building automation within complex, real-world environments.

• Excellent communication skills and a collaborative mindset that thrives in a transparent team environment.

• High level of ownership and a strong sense of responsibility for the entire lifecycle of the systems you build.

• Good command of written and spoken English.

  
  

You might be interested in checking our open source contributions https://github.com/AirHelp and our tech blog: https://airhelp.tech/

Why AirHelp:

• Fast Impact: We deploy daily - your code reaches millions quickly.

• Autonomy: High trust, zero politics. We hire builders, not order takers.

• Growth: Learning days, personal development plans, workshops, mentorship, and language classes. 

• Perks: Private healthcare, non-service days, wellness budget, travel stipend, gym/transport subsidy, free access to AirHelp services, and more.

  
  

Ready to own something real? Apply now and help us build the systems that make air travel fairer for millions of passengers.