QA Engineer

At AirHelp, quality and confidence are vital to ensuring a rapid and stable software delivery process. As a team, we are here to help air passengers navigate disruptions, getting them to their destinations safely while prioritizing their comfort and peace of mind. If you share this mission, come join us as a QA Engineer focusing on our flagship AirHelp+ product and our Mobile App.

Join our Engineering Team in pushing a modern approach to testing. In the AI era, QA is evolving into a more comprehensive, strategic role. You will collaborate closely with stakeholders and product owners from the earliest stages of project definition, championing the belief that quality is the responsibility of all engineers. 

While exploratory testing with risk-based prioritization is at the core of this position, robust automation across our multi-tech stack is the key to scaling our impact. AI literacy and a drive to leverage modern testing tools are essential as we continuously elevate our engineering practices.

What you’ll be working on:

• Enhancing the AH+ experience with new features like "fellow traveler" add-ons, value comparisons (Annual vs. Trip), and social proof UI updates.

• Driving key AirHelp+ upsell initiatives specifically within the Mobile App.

• Designing, building, and scaling robust test automation suites (API, End-to-End, etc.) to ensure product stability and accelerate delivery.

• Bridging the gap between Engineering and Customer Support (OPS) by investigating complex escalated issues, helping establish a scalable triage process, and improving high-level product documentation to reduce confusion.

What you can expect from us: 

• Opportunity to build high-impact features for the AirHelp+ subscription and our Mobile App that directly improve the travel experience for millions.

• Culture that promotes good engineering practices, high-quality code, and continuous improvement.

• Daily deployments to production, ensuring fast impact and iterative development.

• Access to a modern tech stack and a variety of functional areas, including:

  • Backend: Ruby/Rails, Golang, Python, Node.js

  • Frontend: React, JavaScript, TypeScript

  • Databases: PostgreSQL

  • Infrastructure: AWS, Docker, Kubernetes, Terraform

  • Monitoring & Testing: ELK/Grafana, Sentry, CI/CD tools

What will you drive:

• Be a core part of the development team dedicated to the AirHelp+ product and Mobile App.

• Advocate for a whole-team approach to quality assurance, bug prevention practices, and learning from incidents.

• Implement efficient testing approaches in order to quickly find any critical problems with products.

• Continually improve the team’s quality process by adopting modern, automated workflows.

• Develop and maintain testing tools and frameworks across a diverse technology stack.

What sets you apart:

• Passion for software testing and quality, with an understanding of QA's expanding role in the AI era.

• Strong critical thinking, complex problem-solving abilities, and an appetite for continuous learning.

• Exceptional communication skills and a team-player attitude, enabling you to effectively advocate for quality.

• Commercial experience with manual and exploratory testing of web and mobile applications.

• API testing skills.

• Sense of ownership of delivered solutions.

• Ability to thrive in a fast-paced and changing environment.

• Strong command of English (both spoken and written).

• Scripting ability at a moderate level, either in JavaScript / TypeScript,Python, or Ruby.

• Knowledge of at least one UI automation framework (Cypress, Playwright).

You might be interested in checking our open source contributions https://github.com/AirHelp and our tech blog: https://airhelp.tech/

Why AirHelp:

• Culture of Autonomy: No micromanagement, no politics. Just builders building.

• Growth Investment: Dedicated learning days, personal development plans, internal workshops, mentorship, and language classes.

• Live well: Life/health insurance, private healthcare, wellbeing access (Mindgram), gym card.

• Flexible Work: Choose contract type (B2B or employment), hybrid setup, 2 weeks work-from-anywhere, plus flexible benefits to choose from (gym card, various subsidies).

• Stay connected: Annual travel allowance, team days, company events.

• Tech you need: MacBook and top-tier tools from day one.

• Extra perk: Unlimited, free access to AirHelp’s services.