Azure Customer Success Mgmt Senior Analyst with AI

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 738,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com. 

Accenture Operations provides business process services for specific functions, including finance and accounting, procurement and supply chain, and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics, and digital technologies, helping clients to improve their productivity, customer experience and performance. 

Join our team of AI customer success experts and help customers accelerate their AI projects and usage of Azure AI.

Responsibilities 

• Engage with customers who are consuming Azure AI solutions and provide them with technical guidance, best practices, and proactive support 
• Identify customer scenarios, AI usage blockers, and AI growth accelerators and provide feedback to the product and engineering teams 
• Collaborate with account teams, partners, and other CSMs to drive customer success and adoption of Azure AI 
• Develop and deliver customized AI workshops, demos, and presentations to showcase the value and capabilities of Azure AI 
• Stay up to date with the latest AI trends, technologies, and solutions and share insights and learnings with the AI community 
• Technical Acumen: Apply deep technical knowledge and customer insights to create a modernization roadmap. Architect solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments, while orchestrating key resources and infusing key Infrastructure technologies ​ 
• Conduct demos on how to use and how to implement AI 
• High level design with customer of AI architecture – based on the customer’s needs, recommend specific Azure AI services and OpenAI offerings.  

Qualifications

Preferred Qualifications 

• 4+ years of experience in technical sales, consulting, or customer success roles 
• Track record of building deep technical relationships with senior IT execs in large or highly strategic accounts ​ 
• AZ-305 and/or AI-900 certified  
• Strong developer background with hands-on experience in AI, machine learning, or data science 
• Deep knowledge of Azure AI services, tools, and frameworks, such as Cognitive Services, Machine Learning, Bot Framework, and Azure Databricks 
• Excellent communication, presentation, and interpersonal skills with the ability to explain complex AI concepts and solutions to technical and non-technical audiences 
• Fluent English (C1)

What can we offer: 

• Hybrid working mode (Warsaw/Krakow/Wroclaw)
• Using foreign language and new technology solutions daily, cooperating with various global Clients 
• Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace 
• Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings 
• Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are 
• A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life 
• Commitment to reducing our environmental impact in terms of carbon, water, and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives 
• Full work comfort – private medical care, life insurance, access to My Benefit platform, bonuses for referring new employees