CyberArk Support Engineer

CyberArk Support Enginee

We are seeking a talented and highly motivated CyberArk Support Engineer to join our cybersecurity team. The ideal candidate will possess in-depth knowledge of CyberArk solutions and a strong commitment to resolving technical issues promptly.

As a CyberArk Support Engineer, you will be responsible for assisting clients in maintaining, troubleshooting, and optimizing their CyberArk environments.

What will you do:

• Provide technical support to clients using CyberArk solutions, addressing inquiries, issues, and incidents promptly and effectively
• Collaborate with clients to understand their specific requirements and assist in the design and implementation of CyberArk solutions.
• Perform system troubleshooting, root cause analysis, and resolution of technical issues related to CyberArk
• Monitor and manage privileged access management systems to ensure the security and availability of sensitive data
• Collaborate with cross-functional teams, including cybersecurity experts, to enhance and optimize CyberArk solutions
• Maintain documentation and records related to system configurations, incidents, and resolutions
• Stay up-to-date with industry trends and best practices in privileged access management and cybersecurity
• Participate in on-call support rotations as needed to provide 24/7 support to clients

What do we expect from you:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
• Proven experience as a CyberArk Support Engineer or a similar role
• Strong knowledge of CyberArk solutions, including but not limited to CPM, PSM, and PSMP
• Familiarity with privileged access management concepts, policies, and best practices
• Excellent troubleshooting and problem-solving skills
• Strong communication and interpersonal skills
• CyberArk certification is a plus
• Experience with other cybersecurity tools and technologies is a bonus

What can we offer you:

• Employment based on an employment contract
• Hybrid work and flexible working hours
• Private medical care and life insurance
• Access to the MyBenefit platform (the possibility of using a wide range of products and services, including the Multisport card) 
• Employee Assistance Program - free support in legal, financial, and psychological consultations
• Individual support in career development
• A broad learning package (soft and technical training offer, access to the e-learning platform, possibility of co-financing courses and certification) 
• Additional foreign language classes
• Paid employee referral program and Employee Share Purchase Plan 

Hybrid work possibilities

As part of this announcement, for people from outside Łódź, Katowice and Warsaw (living in Poland, more than 50 km from the nearest office), in addition to the traditional form of cooperation, we also offer the possibility of hybrid work, understood as work from the place of residence where visits to the office will be limited to a few times in year. For people working in this mode, we anticipate the same path and development opportunities as for people working from offices, additional communication and physical integration meetings twice a year. If you have any questions or doubts, please feel free to apply and contact us directly.

If you have any questions or concerns, we encourage you to apply and contact us directly.

When applying please enclose the below statements:  

I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture . At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority.

I hereby also consent to the processing of my personal data for future recruitment proceedings held by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive). At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. 

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.