Application Manager (ITSM)

WHO WE ARE:

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

THE WORK:

Join us in shaping the future of IT Service Management! You will have the opportunity to perform independently in a role of Application Manager, providing technical oversight, compliance assurance, and strategic alignment for the application under your supervision.  You will be the connection between application business users and development and maintenance teams, in order to ensure important aspects of quality of your application:

• Operation and performance of assigned applications, ensuring they meet availability, stability, and security standards

• Managing incident, problem, and change processes, including escalations and coordination across interfacing systems

• Identification and assessment of risks, implementation of mitigation measures, and reporting on risk status.

• Ensuring compliance with internal rules, corporate guidelines, and legal regulations (e.g., data protection) throughout the application lifecycle

• Development and maintenance of data protection and security concepts, including disaster recovery and business continuity plans

• Access control, configuration management, and software development processes to ensure compliance.

• Tracking of performance metrics and generation of reports for stakeholders.

• Maintenance of accurate application configuration data

• Utilization of industry knowledge to provide insights and recommendations throughout the project lifecycle.

WHAT’S IN IT FOR YOU?

• Work on impactful initiatives that enhance IT Service Management capabilities.

• Collaborate with diverse teams and stakeholders across the organization.

• Thrive on continuous advancement and contribute to meaningful change.

• Embrace challenges as opportunities to grow and evolve your skills.

• Be proactive in skill enhancement and drive innovation in your domain.

Flexible: The work location for this role may include a mix of working remotely, onsite at a client or in an Accenture office - depending on specific project circumstances. With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

Qualifications

HERE’S WHAT YOU’LL NEED:

• Technical expertise in application architecture, deployment, and lifecycle management.

• Strategic thinking to align applications with business goals.

• Communication skills for stakeholder engagement and user support.

• Advanced proficiency in IT Service Management (ITSM).

• Intermediate proficiency in Security Compliance Client Data Protection (CDP).

• Practical knowledge of working in Agile

• Minimum 4 years of experience in relevant related skills.

• Master’s Degree in a relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Project management experience,

• Scrum Master experience

• Intermediate proficiency in Structured Query Language (SQL).

• Proficiency in Project Management.

• Intermediate proficiency in Risk Assessment.

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.

WHAT WE OFFER:

• Permanent employment contract.

• Individual support of a People Lead and a specific path of professional development, including coaching sessions.

• A wide training package (soft, technical, and language training, access to e-learning platforms, GenAI training, co-financing for courses and certifications).

• Employee Assistance Program – legal, financial, and psychological consultations.

• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.

• Paid employee referral program.

• Private medical care, life insurance.

• Access to the MyBenefit platform (including Multisport card).

WHAT WE BELIEVE:

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.

Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

Clicking apply I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes, and that it is a data controller within the meaning of GDPR. More information about Accenture (and if necessary, also its representative) can be found here:

https://www.accenture.com/pl-pl/privacy-policy

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