Junior Customer Service Manager

7N is an agent for high-end IT professionals. For over 30 years of operation we have proven that a clear and transparent financial model, collaboration exclusively with experts in their respective fields, and taking good care of them, comprise the best possible IT consulting model. We act as an individual agent for our consultants and promote their competences to our clients by offering them a wide range of projects in which they may participate. We add wage transparency, career development support and professional stability. Our main goal is a long-term collaboration; therefore the majority of our staff have been with us for many years. 

About project

Currently we are looking for a Junior Customer Service Manager to join a project from telecommunication industry. This person will be responsible for supporting Senior Manager in following duties: overall accountability for the quality of the provided services, being customer’s point of contact for all services’ related issues, with the exception of incident management, proactive identifying existing customer needs, and opportunities to grow customer’s relationship with company. 

Hybrid work - 1/2 days (per week) in office (Kraków) required.  

Requirements

• Degree level or equivalent (Business or Science Degree), ITIL certification more than welcome
• At least 2 years of work experience in customer-facing organizations within the telecom or IT industry (Customer Service and Project Management area)
• Good knowledge of Network, IT Services, Mobility, Voice and/or integration solutions and technologies
• Fluency in polish and english

We offer

• Financial transparency: the salary is: 10 920 – 13 440 PLN + VAT PLN (65 – 80 PLN/h) + VAT
• Clear wage model. 7N Consultants know exactly what’s 7N fee for its agent role on the project.   
• Professional development support. We subsidize trainings, technical certificates, conference participation, and foreign language classes. Our Career Development Program offers consultants advisory support in career planning. Additionally, 7N Consultants have the opportunity to participate in interpersonal skills training through the 7N Secret Code. Learn more about it here: 7N: 7N – The Secret Code   
• 7N Inspiration Team’s support and an opportunity to join their ranks. They are a group of 7N Consultants who consistently and actively share their professional knowledge and expertise.  
• Cooperation with real experts – the average professional experience of a 7N consultant is 10 years. Check out one of our discussion panels here: Does a Scrum Master need a background in programming (in Polish) 
• Comprehensive and personal project support from one of a 7N Agent. Priority regarding project continuity and quality. See what one 7N Consultant said about the role of 7N Agents and project opportunities.  
• Numerous (10-12 each year) high-end events – both online and offline. See the 7N KickOff 2024 clip here: https://www.youtube.com/watch?v=8MjSywOKZnc
• Healthcare, Benefit Multisport and life insurance subsidies regardless of cooperation model. Access to Mindgram, a psychological support and professional development platform.  
• Professional and quality-oriented recruitment process led by the most experienced recruiters in the industry. Read more about it in the 7N candidate recruitment satisfaction survey (in Polish).