AI and Digitalization Consultant

Role purpose:

The Senior AI and digitalization Consultant has the responsibility of the architecture, technical strategy and design of next generation Customer and/or Employee Experience solutions. He/she is supporting the sales and pre-sales teams to define relevant solutions aligned with customer business and technical requirements. He/she is supporting the delivery team during the solution build phase: he/she is acting as the technical single point of contact for the solution delivered and drive technically the assigned Orange design and build resources to ensure successful delivery and customer satisfaction.

The Senior Consultant builds a trusted relationship with the relevant customer peers in his domain. He/she is taking responsibility of collecting customer business and technical requirements, translating them into an architecture and a technical strategy, evaluating the required consulting effort and delivering as required.

Responsibilities:

• Engage in the early stages of sales process with key stakeholders and identify how AI and digital channels can improve Customer and/or Employee eXperience.

• Monitor and manage technical client relationships and status of ongoing engagements.

• Become client trusted advisor and contribute to customer Digital Transformation.

• Develop project deployment strategy for the consulting delivery related activities and produce the associated level of effort.

• Recognize and assess client key business drivers and challenges.

• Articulate service strategy (refine, refresh, change, optimize, …) in the relevant digital domain.

• Engage and partner with customers to jointly develop the architecture matching requirements and constraints.

• Produce customized architecture standards.

• Produce complex design documents.

• Contribute to the sales effort to support the positioning of new complex solutions in ad-hoc area of expertise and practice active consulting (up)selling.

• Maintain a high degree of technical knowledge of relevant Orange’s products, services and solutions sets.

• Contributes to the effort of knowledge management (documentation of completed assignments, knowledge sharing through presentations, participation to consulting Communities of Interest, mentoring, …).

Skills Profile:

Very strong technical knowledge and/or experience in unified communications related services

AI, Digital and CX&EX related skills:

• Expert level knowledge and hands on experience on CCaaS vendors such as Nice CXOne, Sprinklr or Genesys.

• Expert level knowledge and hands on experience on training and integrating LLMs (OpenAI, Gemini, Amazon etc.)

• Design and integration of various generative AI solutions into digital channels (Bots, Agent assist etc..)

• Good level of experience on knowledge management tools such as Shelf, livePro.

• Senior level expertise on designing digital and socical channels (web, WhatsApp, Facebook Messenger.

• Very good understanding of Omni-channel and orchestration of customer journey.

Cloud and Integration Know-How

• Proficiency in cloud platforms (AWS, Azure, GCP)

• Experience with microservices, REST APIs, and event-driven architectures

Other skills and experience

• Certifications in Nice CXOne, Sprinklr, AWS, Azure, or Google Cloud

• Experience with RPA tools (UiPath, Automation Anywhere)

• Familiarity with ITIL, Agile/Scrum, or Design Thinking

• CRM vendors, e.g Salesforce, Ms Dynamic etc.

We Offer 

• Ongoing support from a dedicated agent, taking care of your project continuity, client contact, necessary formalities, work comfort and development, 

• Consultant Development Program – advice on growth planning based on the latest trends and market needs in IT, including consultations with agents and growth mentors, 

• Access to 7N Learning & Development – a development and educational platform with webinars, a library of articles and industry reports, and regular invitations to one-time and recurring development events – technical, business, and lifestyle, 

• Spectacular integration events, both for you (e.g., annual Kick-Off trip, Christmas parties, or Summer Olympics sports events) and for your loved ones (e.g., family picnics, movie premieres), 

• Professional development not only during the project – you can get involved in knowledge transfer to others within the 7N Services offering directed at 7N clients, 

• Relationships and access to the knowledge of the most experienced IT experts in the market – the average professional tenure of our consultants in Poland is over 10 years, 

• A complete benefits package, including funding for medical care, life insurance, sports cards for you and your loved ones, as well as discounts in stores in Poland and abroad. 

About 7N 

Constantly searching for projects, difficult rate negotiations, lack of development support – sound familiar? At 7N, you gain not only stability of contracts but also the personal involvement of a dedicated agent who ensures your professional comfort and continuous access to development initiatives. 

Our goal is to provide you with stable and comfortable cooperation, contributing to your success as an IT expert and the success of our clients. We build long-lasting relationships based on Scandinavian values and 30 years of experience in creating IT solutions for over 200 organizations.