IT Site Lead

Why you'll love working at Xceedance:

• The people - we're a diverse group of fun-loving people with a range of talents, yet we are all focused on one goal - delivering the best possible service to our clients.
• Our position in the insurance industry - Xceedance supports insurers, reinsurers, and brokers worldwide. We make it possible for our clients to drive operations, implement technology and improve their performance. And what's best about this is that we are at the cutting-edge of the industry, playing a leading role in helping our clients develop.
• Your development - we don't just talk about your development; we have a rigorous set of policies in place to drive your development month after month. Regular training, mentoring, networking. Plus, your own development budget.

Key Objectives and Major Responsibilities:

• Manage end to end Tech operation activity and associated functions with focus on the onsite support, Krakow, Poland.
• Have good knowledge of Server Virtualization, Network, Cloud, Voice, Video, Audio/Visual, Wireless and IT infrastructure upgrades.
• Good understanding of the IT Infrastructure, policies, practices, and implementation of next generation technologies.
• Exhibit end-to-end troubleshooting skills for servers, ensuring optimal performance and reliability.
• Create and maintain detailed documentation for server configurations, migration plans, and operational procedures. Ensure possibilities to automate daily work & improve end user’s daily work.
• Implement and enforce security measures, ensuring compliance with industry standards.
• Manage third party vendor relationships and hold them accountable for delivery. Provide senior-level support for IT service delivery, meeting service level commitments and compliance requirements.
• Maintain a high level of customer satisfaction during tasks execution and projects delivery.
• Oversee the monitoring, maintenance, upgrade, and administration of all IT systems, to include
• applications, servers, storage, databases, Cloud Infrastructure.
• Coordinate with internal and external stakeholders for smooth functioning of IT operations.
• Train teams on various IT aspects for strengthening their knowledge as per requirements for smooth daily operations.
• Create process documentation, policies, and repository for further support.

Key Capabilities and Competencies:

• Effectively interact with all levels of personnel and external contacts to include a professional demeanor.
• Effective communication skills for handling business process owners and power users.
• Ability to manage multiple tasks simultaneously using time management and efficient delegation strategies.
• Familiarity with Cloud environment along with new cloud-based technology, such as mobile apps, e-mail configuration on smart phone/tablets.
• Analyze upcoming trends in network infrastructure management and operations by suggesting proactive solutions to IT/technology teams.
• Meeting stringent business timelines by proper planning, execution, review and tracking of projects
• Effectively interact with all levels of personnel and external contacts to include a professional demeanor.
• Provide business continuity by taking active participation in severe incidents for faster resolution and ensuring no repetition.
• Knowledge of English - a prerequisite, min. B2.

Qualification and Experience

• Minimum 5+ yrs. over all experience IT Infrastructure/Operations. This includes onsite (office) infrastructure maintenance.
• B. Tech/BE with overall 5+ years of relevant technical experience in IT Infrastructure, Cloud & global IT operations.
• 3 to 5 years of working experience in administration of windows especially in Hybrid environment.
• In depth knowledge of Cloud/ DNS / DHCP / WINS / Backup / disaster recovery
• Proficient in ITIL framework, Change, Capacity, Incident Management.

What you can expect from us:

• Unique professional and personal development at one of the pioneer companies in professional insurance support.
• Ongoing professional training – to onboard you for a good start and your further professional development.
• Your own growth training budget - use internal and external development opportunities and take advantage of your own budget.
• LUXMED medical cover for you with full dental care, oncological preventive program and additional mental health support with helpline & individual sessions with a therapist.
• Flexible work hours (we start between 7:00 and 10:30 am).
• 8-hour work time with a lunch break already included - spend the rest of the day doing what is important to you as intended in the #2h4Family program.
• Private life insurance - 80% of the premium is covered by an employer.
• Employee referral program - we appreciate you recommending your friends to join us.
• Additional days off - to celebrate your birthday, moreover, if you want to have covid vaccine or do a volunteering work, feel free to do so with some extra days off.
• Integration events - monthly delicious breakfasts, movie nights, board game nights, outdoor events.
• Lively and modern office in the City Centre with parking space for employees.
• A supportive and friendly atmosphere created by passionate people.