Senior Application Support Engineer/ SRE

WIPRO is a leading global information technology, consulting and business process services company. Composed of pragmatic, experienced, and certified consultants, WIPRO continues to establish itself through proven practices, through its customer orientation and its solid methodology.

With 900+ employees in Poland supporting over 45 clients, we leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. It is the freedom provided to every individual at Wipro to learn, grow and create a career path that makes us an organization of opportunities beyond boundaries. Beyond boundaries of region, age, gender, ability, and routine. We invite you to be a part of this experience!

Title: Senior Application Support Engineer/ SRE

Work Mode: Hybrid (2 - 3 days a week) 📍 Warsaw

Employment Type: Employment Contract (UoP) OR B2B

Roles and Responsibilities:

• We do not allow outage, even for a second. If any issue happens, as owner of the environment we do the needful to make sure those environments are up and running. Root cause analysis should be within hours. We make sure that findings are remediated in Production environment after all tests and checks in lower environments.
• As owner of environment, we keep track of all activities planned or happening in our environments. We are responsible for deploying new code in the environment.
• We look and analyze our environment regularly. If there is a manual task, we do automation of that. We are increasing selfheal capabilities and will continue to do the same until environments become auto-heal.
• If a new service is coming under our support or if migration of old environment is going to happen to new technologies, we start interaction with product developer to sketch out planning for production.
• As our business is running round the clock, we work in shift and synchronize with multiple locations and multiple tracks (sub team).
• We make sure that every activity is being recorded as per incident or change management process. Technical and related run books need to be prepared and shared with the team

Experience and Mandatory Skills:

• Engineering degree in IT or Computer Science
• Expertise in 2nd Level support, Automation, Tech support.
• Experience in the production support
• Experience working in Linux Environment
• Great with problem solving and troubleshooting
• Ability to effectively prioritize and coordinate
• Ability to learn fast and implement latest technology trends in the industry
• Good understanding of CI/CD technologies.
• Theoretical knowledge on DevOps.
• Good experience in java-based web applications
• Core Skills on Dockers, DevOps, Linux.
• DevOps experience with Jenkins, Ansible, Docker, Kubernetes.
• Good experience in java-based web applications
• Implementing CI CD process
• Expertise in Trouble shooting on java applications in Tomcat services and Web application in Apache.
• Good Exposure on Virtualization and Containers (Docker).
• Ability to build deployment, build scripts and automated solutions using scripting languages such as Shell scripting (Bash) / Java Script / Python / Other
• Worked with Docker and created multiple containers and images and had experience on writing the Docker file
• Created the deployments, services, and ingress flows for the application setup in the Kubernetes cluster.
• Participated in release level discussions and gone through the total SDLC and Agile methodology