CRM Business Analyst

WIPRO

Centrum

Type of work

Undetermined

Experience

Mid

Employment Type

B2B

Operating mode

Remote

Tech stack

CRM

master

Job description

Friendly offer

Role: CRM Functional Consultant / Business Analyst

Work Location: Poland / Remote within Poland

Job Description:

The role requires an experienced business analyst, combined with strong functional knowledge of Dynamics CRM. You will be working with stakeholders across the organization, working closely with development and test teams to deliver effective solutions to end users.

Responsibilities:

Running requirement gathering workshops
Breaking down and documenting requirements for development and test teams
Documenting and presenting requirements to business stakeholders
Building POCs / Dynamics CE/CRM configuration
Issue investigation, troubleshooting and resolution
Training users

Requirements:

5 years + experience in similar roles, working with Dynamics CME/CRM
Strong preference for finance sector experience
Proven experience of translating end user requirements into software capabilities
Strong analytical skills
Self-motivated and organized. Ability to priorities carefully, working across multiple workstreams and to multiple deadlines.
Excellent communicator both written and verbal. Must be comfortable working with a wide range of stakeholders.
Great team player. Must be able to collaborate positively and inclusively within large teams.
Enthusiasm for learning new skills and systems.
Experience of building POCs/presales.
Experience of Qlik Sense/Power BI or other BI technologies useful
Experience of Power Apps/Power Automate
Agile delivery experience
Experience of working with sensitive data and complex access/security models
Experience of working with integrations across multiple platforms