Change & Release Manager (L2)

Job Title: Change & Release Manager (L2)

With 900+ employees in Poland supporting over 45 clients, we leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. It is the freedom provided to every individual at Wipro to learn, grow and create a career path that makes us an organization of opportunities beyond boundaries. Beyond boundaries of region, age, gender, ability and routine. We invite you to be a part of this experience!

Location and Work Mode: Poland, remote

Number of vacancies: 1

Languages required: English & German

Type of Employment: We offer full time Contract of Employment (UoP) or B2B Employment

Working hours: business hours and during major releases

Start Date: March (11 – 15) 2024

Roles and Responsibilities

The role of Change & Release Manager is to control changes and ensure the Release and Deployment Management process are achieved in a standardized manner in relation to a organizations policies, procedures and plans while ensuring minimal impact upon customers. The objective includes to build, test and deliver the capability to provide the services specified and that will accomplish the stakeholders' requirements and deliver the intended objectives.

•      Ensure each Change & Release is recorded and approved before implementation

•      Ensure the Change & Release Management process is applied in the most appropriate manner possible within the Organization

•      Ensure Change/ Releases are categorized & prioritized and are approved as per the defined Process based

•      Ensure that standardized methods and techniques are used in the preparation, building, testing and implementation of Releases and in-line with Change Management

•      Chair CAB meetings, circulate the MOM of the CABs, conduct Post Implementation Reviews for Changes & Releases, conduct periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines.

•      Review Forward Schedule of Changes to identify RFCs that should be Full, Delta or Package Releases

•      Ensure proper planning wrt scope, building, roll-back, testing, deployment & delivery of Releases 

•      Delivery of compilation, build and test results into Evaluation Predicted performance report

•      Obtaining resources to deliver the release, compiling the Release Units into the Release Package, Structuring, and controlling test environments, Service release test, Service Operation readiness test 

•      Manage the deployment team, ensure roles and responsibilities are understood

•      Transfer of pre-test elements (Agreements, financial assets, roll back plans), Service 

•      Deployment / Removal of the service / superfluous services

•      Perform CSI SIP, lessons learned are logged 

•      Monitor & Report on the agreed, CSF, SLA & KPIs and ensure effective communication

•      Ensuring the Release and Deployment Management process is performed as designed and the required training programs are in place for both IT and the user community

•      Act as the central point of escalation for members of the process team. Also ensure that escalation to the process owner and other key process owners is executed as required

Key Skills and Competencies

•      7-10 years of ITSM experience in Change and Release Management 

•      Experience in any Agile, DevOps, Automated build, CI/CD frameworks 

•      Excellent communication skills in dealing with people at all levels within the organization and externally

•      ITIL 4 Foundation / ITIL MSF Certification 

•      Must have working knowledge and experience on deployment of automation tools

•      Ability to plan builds and releases with good written and verbal communication skills

•      Should have adequate writing skills for preparing release notes and appropriate release documents

•      Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors

What We Offer

·      Strong flexible benefits package that you can tailor to your own needs and choose Multisport card, shop vouchers and many others – MyBenefit cafeteria

·      Premium insurance for medical services for employee and family members- Luxmed

·      Life & Disability Insurance for employees and family members- Generali

·      Profitable Voluntary Pension Fund

·      Social Funds benefits: holiday bonuses, allowance for kindergartens, etc.

·      Integration and cultural events for employees

·      Reward and recognition program for high performers

·      Employee Referral bonuses

·      Relocation assistance - Accommodation, travel and other expenses covered

·      Friendly and chill atmosphere and company culture

*We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, marital status, age, ethnic and national origin, sexual and political orientation and disability status, or any other characteristic protected by law