Support Manager eCommerce (m/f)
PM
Support Manager eCommerce (m/f)
Westwing
Warszawa
Type of work
Undetermined
Experience
Mid
Employment Type
Permanent
Operating mode
Office
Tech stack
English
SQL
Job description
Online interview
To pursue our ambitious growth strategy, we are looking for a Support Manager (m/f) for our warehouse management solutions. In this position, you will be part of a team of high-powered professionals, ensuring that our company-internal customers and warehouses receive outstanding support. This may involve creating customer support policies and procedures for staff to adhere to, as well as overseeing the customer support department’s day-to-day functions. You will work across departments and as well be responsible for design and implementation of sustainable solutions to make the support work more efficient in future. It will require a holistic understanding of the system landscape and processes and will therefore grant you a lot of interesting insights around our fulfillment.
Your responsibilities will be:
- Providing day-to-day expert guidance for problems and questions
- Performing support, troubleshooting and root-cause investigations
- Collaborating closely with a development team and to define excellent cross-team and cross-functional solutions that directly impact the operational success of the Westwing Group
- Working hand in hand with other support functions across the IT department
- Creating customer support policies and procedures for staff to adhere to
You come with:
- 3+ years of work experience in Support Management of software products
- Excellent analytical knowhow and interest in process- and user-centric optimizations
- Dedication to provide assistance to others, and be regarded as a technical expert
- Eagerness to learn new things, be it product, technology or process
- Profound knowledge in SQL
- Relevant experience in logistics, supply chain and/or financial processes
- Strong problem-solving skills and result-driven mindset
- Excellent written and verbal communication skills, fluency in English
- Comfort in a fast moving, IT-related environment and working with cross-functional IT teams
- Willingness to travel on a regular basis
We offer:
- An impactful Support Management position with high degrees of responsibility
- Plenty of room for personal growth, professional development and high impact
- A highly talented, dynamic, and international team
- Entrepreneurial experience in a well-financed, ambitious eCommerce company