Sr Analyst, OneTrust Privacy Service Center

Global Privacy Services is a centralized team of privacy professionals who work alongside lawyers, product and data teams to drive compliance across the entire enterprise. The team provides services under five core functions: Privacy Operations, Compliance and Assurance, Privacy Data Governance, Privacy Service Center, and Compliance Projects.

The team is a part of Warner Bros. Discovery Technology & Operations, sitting alongside core HR, Financial, Legal and Data systems as an enterprise service. Privacy needs to run across the entire enterprise, and the team is set up to deliver globally.

We are currently seeking a Sr Analyst OneTrust, Privacy Service Center to work in the Privacy Service Center to support consent set-up and implementations for WBD.

In this role, your main responsibilities will include:

• Troubleshoot issues related to cookie consent implementations on websites, mobile and CTV apps
• Escalate and manage communication with vendor (OneTrust)
• Create, maintain and update OneTrust configuration for Cookie Consent and other modules
• Assist users across the enterprise with new product implementations or changes
• Provision user access
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Applicants to this role should expect to work collaboratively with privacy professionals, lawyers, and product and technology stakeholders on data-driven governance and compliance initiatives across Warner Bros Discovery’s business.

What will you be doing?

Create, maintain and update OneTrust configuration for various modules including Cookie Consent, Privacy Rights Automation, Data Mapping Automation, Policy & Notice Management, PIA & DPIA Automation, Reports

• Configure/update geolocation rules and templates for digital assets based on applicable laws
• Configure/update intake webforms
• Create/update reporting templates
• Update text and translations for policy pages
• Create custom ad hoc configurations as needed
• Update wording per legal instruction
• Perform QA of configurations before release
• Troubleshoot configuration issues
• Raise “bugs” or issues through appropriate channels

Assist users across the enterprise with new product implementations or changes

• Be a point of contact for queries from brand, development, legal and other teams on Cookie Consent implementation on web, mobile and CTV
• Provide guidance for blocking cookies, tracking technologies, SDK’s or similar on digital assets
• Assist in configuration of new digital assets such as websites and apps including cookie scans in OneTrust
• Assist in bulk uploads of data (e.g. assessments, vendors) into OneTrust when necessary
• Perform QA on implementations as requested

Troubleshoot OneTrust issues

• Assist teams and users in questions related to OneTrust use and configuration
• Triage issues raised by teams and raise with Vendor support as needed

Provision user access

• Follow agreed process for user provisioning when requested
• Manage incoming tickets for user access request in timely manner

What do we require from you?

• Technical background with websites and/or mobile applications
• Understanding of cookies/SDK function
• Basic HTML, CSS, JavaScript and Google Tag Manager
• Privacy knowledge and/or willingness and enthusiasm to dig into privacy issues
• High degree of accuracy and attention to detail at all times, even with the most routine tasks
• Fluent business English

Nice to have

• Knowledge of OneTrust Cookie Module
• Knowledge of other OneTrust modules
• Website development experience/understanding
• Mobile testing knowledge (i.e. using Android studio)
• API/Postman experience

We offer

• Contract of employment
• Hybrid work model
• Free access to player.pl and Max
• Benefit package: private medical health care, life insurance, MyBenefit cafeteria including sport card, social funds, retirement pension plans, recognition platform, employee referral program
• Work-life balance initiatives: wellbeing platform, yoga, massages, educational webinars, Employee Assistance Program, internal media initiatives
• Training & development: sharing the cost of English lessons, Employee Resource Groups, e-learning platform, sharing sessions with experts, periodic movie shows in the office cinema room
• CSR activities: volunteering, eco & social initiatives
• Casual dress code
• Parking space available for booking