Volue is a market leader in technologies and services that power the green transition. Around 800 employees work with more than 2 200 customers on energy, power grid, water & infrastructure projects.

Our mission is to provide innovative services critical to society, unlocking a cleaner, better and more profitable future. Working towards this goal, Volue has become a leading technology supplier and enabler of the green transition, helping energy companies simplify and optimize everyday operations. 

Our SaaS products facilitate the intelligent automation of energy trading. These high-performant real-time systems connect to power exchanges, and they use smart and highly parametrizable built-in algorithms for trading on these exchanges.

Our customers are producers and traders of energy.

We are now looking for a Customer Support Engineer who can help us to continuously improve Volue’s ability to provide value to customers in line with the Volue mission.  

What you will be doing to make a difference:

• Support our customer in their daily operation making sure they are able to use our software in the best possible way.
• Act as a bridge between support, developers and operations within an agile organization.
• Perform operational tasks such as configuration changes, deployments, and monitoring.
• Provide feedback to development teams to make services easier to support.
• Be involved in the definition and implementation of Objective Key Results.
• Learn about a fascinating business domain with lots of growth opportunities.

What you need to succeed:

• You have a strong IT background: Our services are hosted in AWS and Azure with Docker and Kubernetes. You have good knowledge of the SaaS environment. You have experience in handling REST APIs.
• You are a problem solver: You enjoy troubleshooting and ideally you have some years of experience in providing technical support for business applications.
• You have an analytical mind: because support issues are often complex, you need the drive and the capacity to dig deep. An academic degree is useful but not essential.
• You have business domain knowledge: knowledge of the energy industry, especially trading, is an advantage but not a prerequisite.
• You are a team player: you will collaborate with support colleagues, developers of the different software products, the infrastructure, and customer success teams.
• You are a great communicator: you have excellent communication skills, and you don't mind writing or talking to a customer occasionally. You should be able to communicate fluently in English.

Reasons to join Volue team and what we offer:

• Large degree of influence in shaping & developing the role further
• Great colleagues in one of Europe’s most exciting green tech companies with innovative and international work environment
• Flexible working hours & competitive compensation package

The position reports to the Team Lead, Support and cooperates closely with our development as well as customer success team. We are looking to hire for Volue office in Gdańsk. 

In Volue, we cherish each employee’s competence, ideas and personality. Let your skills and talent be a part of our team – and let us leave our mark on the world together!

Company Culture

In Volue, we believe that in order to be a successful company, we need to bring everyone to the table.

We look at diversity as a competitive advantage. A diverse workforce enables better decision-making and creates more value. By inclusion, we refer to the sense of belonging and being part of a community at work. We want the people of Volue to feel welcome, valued and not least encouraged to bring their whole, unique selves to work.

Volue is about people. From staff to client, people are at the center of all our operations, and we always strive for a flat structure where everyone feels included, appreciated and recognized for their individual efforts. Or as we call it "ONE Volue". We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, cultural background or religious beliefs.