Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

We are seeking an experienced and strategic Lead Technical Program Manager to join the Payment Products Development PMO, supporting the Client Services space. Our team consists of highly visible leaders who direct complex customer-facing and enterprise-class software programs and projects. 

As a Lead Technical Program Manager:

• You will oversee program management for a portfolio of complex and high-profile technology programs.
• You will work with business and technology experts to define scope, create resource, hardware and software estimates, develop budgets and delivery plans, and produce funding approval documentation.
• You will facilitate technical discussions, communicate complex issues, and collaborate with technical and business stakeholders to achieve the program and project objectives/success criteria.
• You will lead software development projects of various sizes and complexities with overlapping/competing timelines from initiation to release, leveraging Agile or hybrid frameworks.
• You will create and manage project plans, conduct reviews, remove impediments, and manage change controls.
• You will manage project financials, including alignment to budget, forecast, and actuals.
• You will manage and escalate delivery impediments, risks, issues, and changes that impede project delivery.
• You will ensure projects comply with the organization's Project Management Methodology, compliance and controls, and maintain quality project artifacts.
• You will partner with one or more Scrum Master(s) to ensure scrum teams are aligned to the overall program scope, schedule, and budget.
• You will schedule and chair effective meetings with appropriate attendees, agendas, timely minutes, and follow-up.
• You will establish a baseline communication plan and deliver timely communications that are appropriately tailored to audiences.
• You will achieve project goals by collaborating with stakeholders at all management levels across the organization, including architects and strategists, technical IT subject matter experts, business partners, vendors, and senior management.
• You will demonstrate skills in conflict management and negotiation to achieve project goals and to develop trust with stakeholders.
• You will foster teamwork while promoting a culture of openness and flexibility.
• You exhibit a passion for continuous improvement opportunities and will promote positive change in the organization.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications:

Basic Qualifications:

• Ten or more years of work experience with a Bachelor’s Degree or at least eight years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of three years of work experience with a PhD

Preferred Qualifications:

• Twelve or more years of experience with a Bachelor’s Degree, 8 - 10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 6+ years of experience.

• Expertise in managing the implementation of extensive SDLC programs.

• Comprehensive knowledge of Scrum events and Scaled Agile Framework (SAFe).

• Proficient in communicating complex technical and business issues/solutions to various organizational levels, both internally and externally.

• Exceptional verbal and written communication skills.

• Strong teamwork, interpersonal & relationship-building skills.

• Adept at delegating tasks, ensuring successful task completion, and influencing without direct authority to achieve necessary goals.

• Strong leadership abilities, organizational skills, and the ability to adapt quickly to manage complex issues and situations effectively.

• Ability to work independently and integrate seamlessly with other teams when necessary.

• PMP certification is a plus.

• Background in Computer Science or a related technical discipline.

• Experience leading CRM initiatives, specifically Microsoft Dynamics, is a plus.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Project) as well as project management, reporting, and Agile tools including Tableau, JIRA, Rally, MS Project, Clarity PPM, SharePoint, and Confluence.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.